Workforce / Real Time Analyst
Workforce / Real Time Analyst
(National Capital Reg - Quezon City)
Responsibilities:
The position is responsible for ensuring that there is a continuous and smooth flow of operations across all accounts. Also responsible for capturing and maintaining the performance and productivity reports of all campaigns.
Monitors the daily productivity metrics of agents and controls call activities, in coordination with operations, to ensure that available manpower are maximized to effectively handle actual call volume.
Analyzes production and schedule adherence data; reports relevant findings to client, company officers and other users, presented in a clear and concise manner.
Reports real-time statistics (i.e. number of calls answered, abandoned, average handling time, occupancy, etc.) to client, through phone or e-mail, at an interval required by client.
Facilitates request for time off and shift trades; ensures that policies and procedures for filing the request are adhered to.
Attends meeting and calibration sessions to brainstorm action plans on operational challenges and to establish contingency plans.
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Required skill(s): Proficient with MS Word, Excel and Power Point, knowledge in VLook-UP and BluePumpkin.
At least 6 months of working experience in the related field is required for this position.
Applicants must be willing to work in QUEZON CITY.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
Vision - X (Philippines), Inc. | http://www.vxiusa.com
PH Trunk: (632) 8892200 | Fax: (632) 8892322
2F Global Trade Center 1024 North EDSA, Quezon City