Workforce Management - Call Center Jobs
Philippine Call Center Jobs
Workforce Management
The Workforce Management Team is responsible for sustaining the workforce needed to successfully accomplish strategic intent while balancing career and lifestyle goals of employees. This includes planning, organizing and managing workload through accurate forecast, staff calculation, call volume allocation, and management report.
REQUIREMENTS:
We need highly qualified and skilled candidates with 2 years of Workforce Management Operations background. Candidates must have experience in forecasting, modeling, Erlang C Methologies, building and managing teams, directing real time adherence to schedule, managing demands of high volume inbound call/contact centre, and a proven track record of deploying and utilizing leading software packages to perform Workforce Management functions. Must have a working Knowledge in MS Office application, Avaya Telephony Systems and Technology in both Callmaster and CMS, WFM software and Tools and Nortel symposium.
Open Positions are Reports Analyst, Real Time Analyst, Real Time Analyst Team Lead, Workforce Analyst, and Workforce Team Lead.
Whether you’re already working as a call center professional or someone looking for a new challenge, you can benefit from the many learning opportunities in Accenture to help you develop deep specialized skills and facilitate your personal and leadership growth. Also, at Accenture you have the opportunity to manage your own career. You will be provided with varied career options within our contact center operations. Additionally, given the size of our organization and the broad range of services and careers we offer, you will also have options to later explore roles and opportunities in other areas within our delivery center in Manila such as in IT and business process outsourcing practices that would best utilize your skills.
Keen on building a long term career with a leading global company? Then contact us today 7029000 loc 14420 or local 22939.
or visit www.accenture.com/philippinecareers.com for more details.
Accenture is an Equal Opportunity Employer.
Company Name :
Accenture
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
5/F Makati Stock Exchange Ayala Avenue Makati City 1200
WebSite :
http://accenture.com/philippinecareers