WORKFORCE Analysts (Real-Time, MIS and Scheduling)

RESPONSIBILITIES:

* Monitors the daily productivity metrics of agents and controls call activities, in coordination with operations,

* to ensure that available manpower are maximized to effectively handle actual call volume.

* Monitors schedule adherence and reports / coordinates Aux abuses to Team Leader or Group Manager; documents infraction as necessary.

* Designs report templates to effectively present production data and to clearly illustrate data trends relevant to management decision making.

* Attends meeting and calibration sessions to brainstorm action plans on operational challenges and to establish contingency plans.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Economics, Mathematics or equivalent.

* Required skill(s): Blue Pumpkin, Avaya Centervu.

* At least 1 year(s) of working experience in the related field is required for this position (MIS, Real-Time Analyst, Scheduling).

* Applicants must be willing to work in Makati City.

* Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.

* Full-Time positions available.

VXI Global Solutions, Inc.

Company Name :
Vision-X (Phils.), Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
16/F Tower 2 RCBC Plaza Building Ayala Ave. cor Gil Puyat Ave. Makati City 1200

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