(National Capital Reg – Pasig City)

Responsibilities:

Assignment Summary:

The Workforce Analyst has a direct report to the Workforce Manager.  The Workforce Analyst coordinates the various supporting needs of the contact centre(s) through effectively leading the subordinated RTR and/or functional area. The Workforce Analyst will ensure that the work completed in the RTR is accurate and consistent with expectations.  The position requires effective leadership as well as a strong analytical capacity ensuring that contact centre management receive reports plus assessment information on which effective business decisions can be based on.

Key Responsibilities:

* Report to Management on analysis of performance results
* Communicate needs and performance analyses with the Operational Management team
* Promote synergistic teamwork within the Business Support Team ensuring that all data is accurate and completed on time
* Ensure that threshold areas, service levels and variance agreements are observed and correctly programmed and reported
* Continuously review procedures and implement improvement
* Ensure that Transcom’s standard procedures are implemented and complied with at all times within his/her business area

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
* 20 Full-Time positions available.

APPLY NOW!

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Frontera Verde Compound,
Pasig City, National Capital Reg 1600
Telephone: 702-2400 or 702-2447
Email: mark.dionson@nucomm.net

Company Name :
Transcom Worldwide (Philippines), Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
4/F Transcom Center, Las Fiestas Road Frontera Verde Pasig City 0000
Company Fax :
702-2433

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