VOICE AND ACCENT TRAINER
VOICE AND ACCENT TRAINER
(National Capital Reg - Pasig City)
Responsibilities:
Responsible for course development, module development on English proficiency and communication to address needs of different accounts in Operations.
Effectively design training modules to improve accent, grammar and overall communication skills.
Evaluate strengths and weaknesses, monitor the development of trainees and provide Operations with recommendations.
Perform call monitoring, coaching, and mentoring sessions of agents for voice and non-voice programs.
Requirements:
Candidate must possess at least a Bachelor’s/College
Minimum of 1 year work experience acquired from a Call Centre or BPO industry
Excellent track record, no attendance/tardiness issues and no performance issues from previous companies.
Proficiency in American English is a must.
Preferably with group ESL training experience
Ability to work independently with minimum supervision.
Experience in accent reduction, improving grammar, public speaking, voice coaching and evaluating.
Coaching and mentoring skills are required.
With a strong sense of responsibility, accountability & unquestionable integrity
Must be available to work flexible hours and graveyard shifts.
Only Full-Time positions available
There are so many ways of reaching us. First, you can contact us thru our HR Mobile Phone – 0918-838-8886 or our landline - 9140785-86. You may email us a copy of your resume at hr@enfrausa.com. Lastly, you may log on to our website at www.enfrausa.com and learn more about our company.
EnfraUSA Solutions, Inc.
Unit 1408, The Orient Square Building Emerald Avenue, Ortigas Center Pasig City 1600.
Website: http://www.enfrausa.com/index.html
punit kumra said,
October 14, 2008 @ 2:33 pm
2 years experience in call centre and six months experience as a english trainer in ica( institute of computer accountant)