Transition and Project Management Manager
Transition and Project Management Manager
(National Capital Reg - Mandaluyong City; Makati City)
Responsibilities
* Create a Project Transitioning toolkit and ensure thru regular reviews and audits that all projects transitioned in the company are as per the laid down process. Physical documentation of the project/ approvals/ audits etc for the end to end process
* Provide extensive pre sales support to BD, make pitches for TPM capability, help in initial solutioning and make the TPM COE a clear differentiator in the BD process.
* Ensure that all projects are transitioned on time and ramp-up within desired timelines on client metrics
* Ensure that trained resources (in project transitioning) are kept available based on forecasted business pipeline by planning and creating seed teams in the Business Units where the new projects are likely to be executed
* Develop a standardized scoping toolkit that can be used to farm existing accounts
* Make constant improvements in project transition times and subsequent ramp-ups by increasing the number of concurrent projects
* Retain talent by proactively engaging with people and enriching their jobs and spotting early symptoms of simmering issues
* Create a motivated team that has clarity of goals and a deveopment orientation
* Define job responsibilities, supervise and review performance on an ongoing basis.
* Exposure to the IT Services/IT Enabled Services industry is desired but not essential
* A good understanding and grasp of project management tools and practices
* Should have transitioned projects in the BPO industry or should have had extensive experience in managing projects in a different industry
* Should be extremely facts and data oriented
* Should be deadline and closure oriented
* Should have the ability to influence people (internal/external customers, Operations, Finance etc.)
Requirements
* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
* Experience in Project Management/Client Services for a BPO company is required
* At least 5 year(s) of working experience in the related field is required for this position.
* Has done end-to-end call center project implementation and transition
* Experience in managing a 24×7 operation an added advantage
* Applicants must be willing to work in Mandaluyong City or Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time position available.
Company Name :
IBM Daksh Business Process Services Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Company Fax :
840-6070