Training Supervisor
Training Supervisor
(National Capital Reg – Makati City)
Requirements:
DUTIES AND RESPONSIBILITIES:
Works with the Sr. Training Manager to build a high-performing training team through, recruiting, hiring, coaching, motivation, recognition, self-development and support of career development.
Develops and implements internal systems and procedures to ensure the cost-effectiveness, consistency and continuous improvement of training and Leadership Development Programs.
Takes the lead at the site to organize process improvement and leadership development teams, and provides training and/or support to the site team.
Performs other duties that may be assigned from time to time.
KNOWLEDGE AND SKILLS REQUIREMENT
Bachelor’s degree holder in Psychology, Behavioral Science, Business Administration or other related courses.
2 – 4 years training experience, preferably in the call center industry; 1 year of which in a supervisory capacity
Training certification preferred
Process Improvement experience preferred
Adapts strategies and solutions that are consistent with project goals and objectives, demonstrating critical thinking when making decisions and problem solving
Ability to quickly adapt in a dynamic and fast-paced environment
Excellent time management skills
Computer literacy (word processing, spreadsheets, process mapping and database applications)
Ability to track, analyze and present data / trends
Excellent oral, written, and interpersonal communication skills
Must be well organized, demonstrate initiative, ability to follow through and able to manage multiple projects
Data entry, spelling, grammar, and proofreading skills required
Ability to work in both a team environment and autonomously
Excellent listening skills and attention to detail
Demonstrate high degree of integrity and confidentiality
Knowledge of adult learning
ACCESS WORLDWIDE PHILIPPINES INC.
18F RCBC Plaza Yuchengco Tower
Ayala Avenue, Makati City,
National Capital Reg -
TRUNKLINE: 02.490.2992
FAX: 02.729.1494
website: www.accessww.com
email: hr_manila@accessww.com
