Training Manager
Training Manager
(National Capital Reg - Quezon City)
Responsibilities:
Responsible for the design, development, implementation and evaluation of all client specific training to meet project goals. This includes all systems, products, and industry specific training, up training, and coaching skills for employees and supervisors, continually assessing, evaluating and maintaining a high standard of effectiveness and quality in line with client’s goals and objectives. Effective management of the training team including scheduling, logistics and trainer development. Create strategic departmental goals to evaluate and facilitate continuous improvement within the training department. Develop curriculum/modules and develop/manage training essentials from start to end. Maintain a smooth workflow for client satisfaction and deliver all necessary training tools within the center. Analyze gaps between training programs and production requirements, recommend and implementing solutions, delivering and evaluating client specific training to meet project goals. Closely work with Recruitment, Human Resources and Operations department for training requirements in response to performance management needs. Develop and deploy a training strategy in conjunction with operations and quality. Develop internal teams and support client relationship management. Drive process improvement, analyze training performance trends, document improvement plans, and analyze training metrics. Work with Operations and Work Force Management to coordinate training across accounts & locations. Drive consistency & quality across all training programs. Work with Quality and Operations to drive program and process improvements through training. Implement a continuous improvement feedback loop and lessons learned. Manage client Training requirements, ensure consistency across client training programs and drive operational efficiency. Coordinate Trainer workload, productivity and performance metrics & set clear expectations on action plans, processes, procedures, and deadlines for deliverables. Organizing the Training Department structure to improve and maintain training content design, training delivery, training quality and training performance
Requirements:
• Candidate must possess at least a Bachelor’s/College Degree in any field
• At least 2-4 years managerial experience in Training & Development, preferably in a call center/BPO industry
• Excellent communication skills
• Strong organizational leadership and interpersonal management skills
• Excellent presentation skills
• Ability to interact effectively with client, vendors and other internal departmental staff
• Easily adaptable to a fast-paced, ever-changing environment
• Demonstrated problem solving and decision making skills
• Thorough knowledge of call center training programs
• Strong knowledge of training methodologies and best practices including adult learning
• Curriculum development experience
• Demonstrated ability to manage multiple priorities and meet deadlines
• Must have excellent organizational and time management skills
• Able to visit with senior managers, managers and employees and observe work to accurately determine whether training is a viable solution
• Able to help project trainers develop effective classroom training skills
• Possess strong planning, problem-solving and analytical skills
• Ability to work in a dynamic and fast-paced environment
• Must be able to foster a positive and productive work environment, with the ability to lead, build teams, and motivate staff
• Ability work with others in off-site locations including across geographies
Aditya Birla Minacs Philippines Inc
10/F Eastwood 1800 Building Eastwood City, Libis, Quezon City Quezon City 1600.
Tel: 3236280
Website: http://www.minacs.adityabirla.com