TeleTech Pasig – Process Improvement Manager
TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 33,000 employees in over 65 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world’s largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We’re looking for dynamic, service-focused people who share our high level of commitment.
PHILIPPINE CORPORATE – Process Improvement Manager (Technical Account)
RESPONSIBILITIES:
* Identifies, charters and manages Process Improvement projects including communication and recognition
* Offers support in assessing client profitability and business process effectiveness for client-based programs and products
* Recommends process standards to ensure consistent methodology and standardize organization requirements
* Acts as a change agent to lead and support the global deployment of STEP and supports ongoing process improvement training efforts worldwide
* Provides process mapping and other related process documentation for new client project implementations
* Develops and maintains reports that enable the management of continuous performance improvement and operational excellence
* Supports departmental improvements i.e. tools, templates, processes
REQUIREMENTS:
* BA/BS or equivalent experience
* Six Sigma Green Belt training/certification highly desirable
* 1-3 years Experience in process improvement methodology
* 3- 5 years Experience leading teams
* 1-3 years Experience in project management methodology
* 3-5 years Experience in call center industry
* Proficient in Microsoft Windows applications (Word, Excel, Powerpoint, Outlook)
* Knowledge of Visio and Minitab highly desirable
* Must be willing to work in Cainta
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Company Name :
TeleTech Customer Care Management Phils., Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
WebSite :
http://www.teletech.com
