TeleTech Pampanga – PHILIPPINE CORPORATE
TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world’s largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We’re looking for dynamic, service-focused people who share our high level of commitment.
PHILIPPINE CORPORATE – Quality and Process Improvement Director
RESPONSIBILITIES:
* Identifies, charters and manages Quality and Process Improvement projects including communication, recognition and providing advanced statistics/Six Sigma support
* Offers support in assessing client profitability and business process effectiveness for client-based programs and products
* Recommends process standards to ensure consistent methodology and standardize organization requirements
* Acts as a change agent to lead and support the global deployment of STEP and supports ongoing process improvement training efforts worldwide
* Provides process mapping and other related process documentation for new client project implementations
* Develops and maintains reports that enable the management of continuous performance improvement and operational excellence
* Supports departmental improvements i.e. tools, templates, processes
REQUIREMENTS:
* BA/BS or equivalent experience
* Six Sigma Green Belt certification required; Black Belt certification desired
* Experience in managing quality assurance departments and teams
* Experience leading teams with proven success
* Experience in project management and process improvement methodology
* Experience in call center industry
* Proficient in Microsoft Windows applications (Word, Excel, Powerpoint, Outlook)
* Proficient in Visio and Minitab or comparable statistical software application
* Must be willing to work either in Pampanga or Ilo-Ilo
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com
