TeleTech – Inbound Sales Associate
STA. ROSA – Inbound Sales Associate (Day shift) SIGNING BONUS valid ’til July 1 (conditions apply)
RESPONSIBILITIES:
* Take inbound customer calls to provide support for customers through established methods and procedures, standards and guidelines as outlined by TeleTech and Client.
* Proactively keeps up to date on new procedures.
* Identifies the need to escalate specific issues and follow through where necessary.
* Transfers calls to other departments where appropriate.
* Presents detailed information and responds to questions from Managers, clients, and Customers.
* Works on special projects and assumes additional responsibilities as assigned.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Must be willing to work in Sta. Rosa
* Previous Customer Service preferred.
* Reservations experience with an airline, hotel or travel agency.
* Inbound and/or outbound sales experience
* Proven ability to communicate through both written and oral conversational English.
* Ability to identify the features and benefits of a product
* Previous experience of being able to overcome objections
* Able to handle a stressful work environment
* Strong problem solving skills.
* Reasoning ability; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
* Computer literacy (knowledge of PC architecture, Win 3.1, Windows Operating Systems and internet applications)
* Previous work with either a GDS or GRS preferred not required.
* Detail oriented with strong organizational skills & ability to multi-task
* Work in an office environment
* Ability to work well with others at varying organizational levels
* Flexible to work varied shifts within a 24×7 environment; including weekend & holiday work schedules
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com
