TeleTech Customer Care – Customer Service Associate
NORTH LUZON – Customer Service Associate
RESPONSIBILITIES:
* Receives inbound calls regarding credit applications and related services.
* Proactively offers information on products and services. Uses key words and techniques to emphasize the product benefits.
* Sells appropriate products and/or service by using selling techniques.
* Effectively communicates enthusiasm about the product offering and overcomes objections.
* Maintains current knowledge of products, promotions, procedures and other job related information; works with multiple product offerings and lead generation.
* Maintains strict compliance to all customer verification procedures to reduce the risk of potential fraud and/or information security violations.
REQUIREMENTS:
* College Graduate preferred but not required
* With excellent conversational skills in English
* Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
* Previous call center experience from inbound technical support or inbound customer service preferred
* Knowledge of internet providers and chat tools like AOL, MSN
* Strong computer typing skills and ability to multi-task
* Previous experience in a shift work environment preferred
* Applicants should be Filipino citizens or hold relevant residence status.
* Must be willing to work either in Pampanga or Pasay
* Full-Time positions available.
* Required language(s): English.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://www.teletech.com
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