Telephone Banker – (090053742) JPMorgan Chase & Co.
RESPONSIBILITIES:
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Resolve customer issues via systematic input
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Must be able to express empathy towards customer perspective and understand diversity
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Maintain professionalism under all circumstances
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Independently resolve some level of customer issues where policy and procedures are not clear cut
* Identifies and communicates opportunities for process improvement.
REQUIREMENTS:
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Has at least finished 2nd year of college or finished a 2-year diploma course
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At least 6 months of inbound call center experience is required
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At least one year of experience in Operations, Retail and/or Deposit Risk Management or comparable function
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Knowledge of deposit systems and customer information systems
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Must possess a strong understanding of business transactions, knowledge of account flow, and financial documents
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Ability to use mainframe and PC applications such as B1B applications, Vector, Lotus Notes, and Microsoft Office applications; MS Word and Excel experience required, other MS applications experience preferred
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Ability to key data at 30 WPM
Must have an intermediate proficiency in answering customer inquiries and providing information
Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City
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