Technical Support Representatives – Call Center Jobs Quezon City

(National Capital Reg – North Edsa, Quezon City)

Responsibilities:

* Provide technical support via telephone, email and other electronic mediums for a limited product category.
* Identify the level of industry-knowledge and technical knowledge of the customer and adjust technical communications to solve customer’s problem, employing a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem.
* Leverage internet and customer service experience to assist business owners and advertising executives to achieve the full benefit of using the MS adCenter product.
* Presales- Product Education & Policy Assistance:
* Respond to customer’s general questions relating to creation and function of their accounts, campaigns, and orders and MS adCenter in general.
* Communicate the advantages of MS adCenter over competitor products and the advantages of the product.
* Assist with customer signup, helping navigate the website, explaining MS adCenter promotional materials.
* Ensure that the customer has needed information on the product and its advantages, creating a positive impression of the product and eagerness to begin using the product to meet their business goals.
* Assist and guide the customer in creating their user account and starting the use of the product.
* Post Sales- Campaign Education & Policy Assistance
* Respond to customer’s general questions relating to their accounts, campaigns, orders, and how they can use MS adCenter features to meet their business needs.
* Provide information on editorial actions, such as ad/keyword rejections, how to get the campaign running as quickly as possible, assist with ad/keywords rejection challenges; assist with trademark infringement escalations; and term suggestion troubleshooting (e.g. based on a word or phrase, give me relevant keywords to bid on).
* Guide the customer on using MS adCenter to develop effective campaigns. May include ads not displaying, ads not displaying properly, optimizing the campaign for higher Click Through Rate (CTR) and more impressions, URL errors in the linkages to the advertiser’s site, keywords not working and other technical issues.
* Post sales- Accounts & Billing Responsibilities:
* Respond to customer’s accounts & billing inquiries in regards to billing options within MS adCenter such as password reset requests, options available to them with their accounts, advantages of MS adCenter in

Requirements:

* Demonstrated ability to provide an exceptional customer experience: positive, friendly, enthusiastic, professional, and courteous to customers.
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Knowledge of the Internet and search engines, combined with a passion and curiosity for technology.
* Strong presentation skills, verbal, written and listening
* Ability to use convincing and persuasive language with business users, professionals with high standards
* Ability to develop rapport with a customer, using empathy and strong listening skills
* Ability to work in a time critical environment
* Ability to be flexible and quickly adapt to changing business needs and processes
* Ability to employ patience and self-control in handling irate customers
* Ability and willingness to provide pre-sales, sales, or post-sales support
* Ability to promote and sell products or services
* Ability to sit at a computer keyboard, monitor and use a telephone headset for extended periods of time.
* May be required to work unconventional hours or shifts, weekends, holidays, 2nd shift, or early mornings
* Knowledge of computer operating systems; including but not limited to one or more of the following; Mac OS, Windows 98, NT, 2000, ME, XP, UNIX, and Linux
* High school diploma
* Minimum one year previous supervisory experience, including advertising and/or sales accountabilities, OR completion of Business Administration or Marketing courses or experience is required.
* Equivalent education or experience may be substituted for any of the above.

* With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

* Fill up an ARP Form in the site where you will apply.
* Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530

# Don’t forget to put in your own information so we can call you in case any of your referrals get hired.
# Please specify if your referral has call center experience.
# Refer now to win!

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000