Technical Support Representative for Software (LIVE MEETING LOB) to Start ASAP!!

RESPONSIBILITIES:

* Continuously receive inbound calls from product end users or prospective clients
* Provide customer support through guidance, training and/or education to users on basic customer account or product technical issues
* Troubleshoot the customer’s problems using the tools provided and troubleshooting knowledge
* Capture relevant customer information to ensure that case information is documented and that adequate follow up will be delivered to customer. Deliver customer satisfaction survey
* Create support ticket for each customer that clearly and effectively defines the support issue

REQUIREMENTS:

* At least 3rd year college
* Good to above average oral and written communication skills
* familiarity with every day computer tasks such as internet navigation & basic research
* basic spelling & grammar usage
* previous working experience in an environment that includes interactions with customers
* ability to listen, type, speak and navigate multiple interfaces at the same time
* Must be able to type a minimum of 35 words per minute

WALK IN APPLICANTS WILL BE INTERVIEWED IMMEDIATELY

Drop by at our Taguig Site – 5F Market! Market! Fort Bonifacio, Global City, Taguig from 10AM-4PM Monday-Friday.
Look for Vincent Pangilinan
Just bring an UPDATED RESUME and ID

Present a copy of this invite to our Recruitment Hub Reception to claim your TELUS Premium Item.
“Walkin applicants with tagged friends can get a SODEXHO GC”

You may also add our Facebook Accounts to know more about us and our available career opportunities.

Become a Friend: Add ipsourcing@yahoo.com.ph with the account name Bpo Sourcing
Be a FAN: Like TELUS International Philippines, Inc. – Sourcing and Recruitment

recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440

TELUS International Philippines, Inc.

Company Address:
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax:
6389445
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Local Based Company

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