Technical Analyst
Technical Analyst (Telecom)
(National Capital Reg - Quezon City)
- Perform system administration including phone station changes and voice mail box changes, call center programming including agents, skills, vectors, and hunt groups.
- Monitor traffic thresholds, system alarms and documentation of changes.
- Perform daily moves, adds and changes for APAC employees. Provide customer support through the Help Desk and direct calls from management, support of system issues.
- Troubleshoot problems related to phones, modems, DS1 trunks, 1FB lines, telecom switch hardware, traffic routing and coverage paths. Assist in network system planning, design and/or implementation with telecom manager.
- Documentation of toll-free numbers, circuits, PBX programming and spare parts inventory. Assist in required SOX, SAS and change control recordkeeping. Position requires participation in on-call rotation.
REQUIREMENTS:
Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
Required skill(s): Avaya ACD CMS Definity.
Preferred skill(s): Knowledge of Microsoft Sharepoint, Microsoft Office, Microsoft Windows preferred.
At least 2 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Full-Time positions available.
For more information about our company,
Apac Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com