Team Leader for Travel Account – Sitel Philippines
Team Leader – Travel Account
(National Capital Reg – Pasig City)
Responsibilities:
* The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.
Requirements:
* Candidate must have at least 6 months working experience as a Team Leader in a travel account.
* Candidate must be knowledgeable in GDS or similar system.
* Candidate must have excellent written and verbal communication skills in English.
* Candidate must have strong organizational and time management, and analytical skills.
* Applicants should be Filipino citizens or hold relevant residence status.
Sitel Philippines Corporation
6/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600.
Website: http://www.sitel.com
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