Team Leader
Team Leader (Cebu - for Visayas Residents Only)
(Western Visayas - Cebu City)
Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.
Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
Ability to coach, develops action plans, which maximize performance and provide effective feedback.
Proven ability to analyze and improve work processes and policies
Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
REQUIREMENTS:
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
Completed at least 2 years of college or its equivalent
Fluent in English and communicates clearly
Proficient in basic computer operations
Proficient with various software applications such as Microsoft Word & Excel
Has working knowledge of applicable customer contact systems (phone, email, web)
Applicants should be Filipino citizens or hold relevant residence status.
Should have at least 1 year solid Team Lead experience specializing in Customer Service or equivalent.
Passport will be required for certain accounts.
Applicants with the following will have an advantage
1. NBI Clearance
2. Certified true copy Transcript of Records
3. SSS # (Photocopy of E1 form or Digitized ID)
4. Clearance from previous employer (If applicable)
5. Philhealth # (If applicable)
Interview invitations and status updates may be sent via email
so please check your email regularly.
Company Name : Convergys Corporation
Industry : Call Center / IT-Enabled Services / BPO
Type of Company :Private Limited Company, Local Based Company
Location :Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200