Speaking Customer Service Supervisor - I8 Entertainment, Inc.
I8 Entertainment, Inc.
Chinese/Mandarin-Speaking Customer Service Supervisor/Manager
Responsibilities:
Address, handle, and manage EVERY customer’s complaints, concerns, inquiries and feedback effectively and with utmost care via e-mail, online messenger, in-game chat, BBS/forum and phone-calls. Serve as 2nd-level escalation for customer service issues.
Serve as in-game moderator or arbitrator
Observe and maintain peace and order in the online gaming rooms and games
Compile game bug list and create comprehensive daily operation report
Assess in-game situation to maintain balance inside the game (if warranted)
Maintain good community between players by implementing fair rules and regulations and by making sound judgment to prevent matters from escalating to higher degree.
Requirements:
Good written and oral communication skills in dealing with subordinators, supervisors and customers, proficient in both English and Chinese/Mandarin
Must possess at least a Bachelor’s/College Degree in Business Studies/ Administration/Computer Science/Computer Engineering or equivalent
Previous call center experience is a must
Strong passion for gaming is a must
Excellent customer service skills and can work well under minimum supervision
Proficient in documentation and generating reports, knowledgeable in MS Office (Word, Excel, Powerpoint), knowledge in web-page development is a plus.
Strong problem-solving and multi-tasking skills
Can work both with minimum supervision and under pressure
Willing to work in Makati City, must be Filipino citizens or hold relevant residence status
Willing to work on shifting schedules/graveyard shift, full-time positions
Please send your resume and a cover letter to:
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