Senior Manager - Technical Helpdesk (for Cebu)
Responsibilities
- Align team structure with the company’s business units to ensure a good rapport and a thorough understanding of the business needs.
- Manage Independently IT infrastructure for one of the BPOs site
- Co-ordinate with Customer and BPO IMG teams for installation of IT Infrastructure required to run the business.
- Should have knowledge on Contact center IT Infrastructure setups
- Identify & Interact with vendor / External Agencies to recommend new technology and tool deployment.
- Understand the operations team requirements and work accordingly
- Work with the Helpdesk teams and the location IT Operations teams to ensure client deliverables (Process setup, Servers up-time etc.) are met on time.
- Co-ordinate with Project Management team for project execution.
- Carry out comprehensive testing before deploying new services.
- Strategy and standardization of Computing Infrastructure involving Desktop, Laptop, Servers and Storage.
- Prepare design documentation including user manual, administrator manual, recovery options and recovery procedures.
- Minimize escalations by providing quality service on time
Requirements
- Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
- At least 8 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Cebu City.
- Applicants should be Filipino citizens or hold relevant residence status.
- Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Corporate Strategy/Top Management or equivalent.
- Full-Time positions available.
- Understanding of customer service
- Excellent spoken English and communication skills
- Excellent listening skills
- Team player
- Reasonable analytical skills
- Understanding of job profile applied for
- Situation handling skills
- BE/ Graduate with relevant IT certifications, 3 Years Diploma in IT
- 8 -10 years of IT experience with MCSE /MCP
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Age 25-30
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