Senior Game Representative
Philippine Call Center Jobs
Senior Game Representative
(National Capital Reg - Taguig)
Responsibilities:
Monitor and coach G-Reps.
Check email for updates and disseminate information to team members.
Check manpower (attendance, headcount, break schedules).
Assign unassigned tickets to G-Reps.
Proofread G-Rep tickets before sending to ensure quality responses.
Escalate tickets to Tier 2 mailbox when needed.
Take note of resolved and unresolved tickets.
Send End of Shift Report to the Team Leader everyday.
Contribute email templates, standards for chat monitoring and email tips/guidelines.
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Required skill(s): Excellent English communication, customer service skills, computer and internet proficient.
At least 2 years of work experience in a call center, with 1 year in a Team Lead capacity.
Familiarity and interest in online gaming.
Must be willing and able to work in shifts including graveyard, holidays and week-ends.
Note: only those found to be qualified will be contacted
Digital Media Exchange, Inc.
8th Flr. Net One Center Bldg.
Fort Bonifacfio 26th St. cor. 3rd Ave. Cresent Park Taguig