Real Time Analyst in Baguio
Real Time Analyst (Baguio)
RESPONSIBILITIES:
* Primarily responsible in closely monitoring real call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team
* Perform real-time monitoring and schedule adherence tracking on a 24 x 7 basis
* Monitor ½ hourly call volumes, AHT, and staffing requirements. Alert Operations management on threshold violation
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): workforce mangement software, CMS.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
We pay a PREMIUM for contact center experience!
Apply online via www.peoplesupport.com
We strongly encourage walk-in applications for eRep positions.
Visit us at any of our offices with your updated resume:
MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600
CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247
DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301
BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm