Quality Assurance Systems Certification Engineer
PHILIPPINE CORPORATE
RESPONSIBILITIES:
* Responsible for the testing, certification, deployment, support, troubleshooting, and upgrades to TeleTech QA applications in a Tier. This requires technical and operational understanding of two or more of the following QA applications: eyeQ360, Witness v6.x, NICE v8.8, and/or 8.9, 9.x (Perform). This person should be familiar with call routing concepts as well as how QA systems interface with the Avaya/Cisco telephony switches. This individual will be responsible for testing, certifying, engineering and implementing advanced technology solutions, namely TeleTech’s EyeQ360 Quality Monitoring Tool.
REQUIREMENTS:
* Bachelor’s degree
* 3-5 years TroubleShooting and Administration of Windows Server (remotely)
* 3-5 years TroubleShooting and Administration of Nice, Witness, and/or EQ360
* 3-5 years NICE or Witness operational support (form creation, reporting, etc)
* 3-5 years experience with TCP/IP networking for troubleshooting
* Required language(s): English.
* At least 3 year(s) of working experience in the related field is required for this position.
* Must be willing to work in Cainta.
* Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Preference will be given to candidates who APPLY ONLINE
TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com
Permalink for Quality Assurance Systems Certification Engineer
