QA Team Lead / QA Analyst : Key West
Job Category : Call Centre - Agents (Inbound / Outbound), Call Centre - Team Leaders / Supervisors, Call Centre - Transaction Process
QA TEAM LEAD:
Leads a team of Quality Assurance Analysts in implementing Quality Assurance policies to ensure superior customer service to our clients and customer.
QUALIFICATIONS:
q have completed at least two (2) years of college or vocational course;
q with at least six (6) months experience as QA Team Lead in an Outbound Call Center environment, or seasoned QA Specialist with relevant mentoring and coaching experience;
q strong and excellent interpersonal and communication skills;
q exemplary in adherence to Call-handling procedures;
q willing to work on shifts, including graveyard shift when required
QA ANALYSTS:
Quality Assurance Analysts monitors and evaluates agents’calls based on set standards and procedures. They also participate in calibration sessions with the client and recommends QA-related interventions aimed at improving the quality of service we provide.
QUALIFICATIONS:
q have completed at least two (2) years of college or vocational course;
q with at least six (6) months experience as QA Analyst in an Outbound Call Center environment, or seasoned Level 2 agents with relevant mentoring and coaching experience;
q strong and excellent interpersonal and communication skills;
q exemplary in adherence to Call-handling procedures;
q willing to work on shifts, including graveyard shift when required
Interested applicants may email their resumes at careers@keywestcommunications.com (please indicate the position applied for at the subject line)
Career Level : Middle
Qualification : Degree
Yr(s) Exp : N/A
Job Category : Call Centre - Agents (Inbound / Outbound), Call Centre - Team Leaders / Supervisors, Call Centre - Transaction Process
Job Location : NATIONAL CAPITAL REGION - Metro Manila (NCR)
Salary : Not Specified / Negotiable
Job Type : Full Time, Permanent
JP Cuevas said,
June 5, 2008 @ 8:21 am
May I know the company address? Thanks.