QA analyst - Accenture Cebu
A QA Analyst provides general quality and continuous improvement support to the organization and to help roll-out quality related activities of the function. Key responsibilities include ensuring that all activities necessary to design, develop and implement a product or service are being performed with respect to the system and its performance.
We are looking for candidates with bachelors degree in any 4 or 5 year course; with at least 1 year experience in Quality Management operations; with demonstrated experience of client & customer services performance and service excellence through quality operations at the highest level.
We need skilled candidates with working knowledge in MS Office applications; quality assurance software and tools; Avaya Telephony systems and technology in both CMS and Callmaster. Candidate must have excellent written and verbal communication skills; strong focus on customer service; ability to analyze and interpret ACD reports; analytical problem solving ability and cost-effective decision-making skills.
Whether you’re already working as a call center professional or someone looking for a new challenge, you can benefit from the many learning opportunities in Accenture to help you develop deep specialized skills and facilitate your personal and leadership growth. Also, at Accenture you have the opportunity to manage your own career. You will be provided with varied career options within our contact center operations. Additionally, given the size of our organization and the broad range of services and careers we offer, you will also have options to later explore roles and opportunities in other areas within our delivery center in Manila such as in IT and business process outsourcing practices that would best utilize your skills.
Keen on building a long term career with a leading global company? Then contact us today.
Visit www.accenture.com/40minutes for more details.
Accenture is an Equal Opportunity Employer.