Program Transition Managers : ePLDT Ventus Inc
Program Transition Managers
Duties and Responsibilities:
- Manage the transition lifecycle of an account
- Analyze contract requirements and develop project-specific deliverables to enable sucessful program implementation
- Analyze and resolve complex technical, commercial and operational issues to provide high quality servcies, enhance customer and supplier relations and increase/maintain profit margin
- Evaluate, develop and lead business growth opportunities such as up-sales, increase in scope, technological advancements, etc.
- Coach and mentor project and technical team members on effective project management practices and techniques
- Ensures high level of customer satisfaction and long term income stream by establishing and maintaining strong and lasting relationship with corporate clients
- Monitor competitive activities within the assigned accounts/markets and confers with the respective customer relationship management teams in identifying new market potential
- Recommend innovative ideas to concerned units on the development of products ansd services portfolio;provide inputs on enhancements in process and system to improve service delivery, revenue generation and collection
Requirements:
- A graduate of any four year degree
- Has good oral and written communication skills
- Equipped with program and account management skills
- Possesses analytical and sales and marketing skills
- Technical proficiency
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