Employer :
TeleTech
RESPONSIBILITIES:
-Responsible for monitoring agent sales activities against client specified policies and procedures
-Suggests improvements and project level through evaluations and reports to ensure client standards are maintained and/or exceeded
REQUIREMENTS:
-Candidate must possess a Bachelor’s/College Degree in any field
-At least 1 year experience in a customer service environment or related position
-At least 6 months experience specializing in call center Quality
-Call-master knowledge, data entry and proof reading skills
Strong attention to detail
-Exemplary in adherence to all call handling processes and procedures
-Strong written and oral communication skills
-Applicants should be Filipino citizens or hold relevant residence status.
-Required language(s): English.
-Responsible for monitoring agent sales activities against client specified policies and procedures
-Suggests improvements and project level through evaluations and reports to ensure client standards are maintained and/or exceeded
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.
Employer :
Sutherland Global Services Inc.
Responsibilities:
-Attend call calibration sessions
-Monitor calls as per the prescribed guidelines and as per the schedule.
-Provide feedback to the Agent(s) & Team Manager(s).
-Provide feedback to the Trainer(s)
-Generate the QA reports and communicate the same to the Quality Manager / Quality
Team Lead as per the guidelines
Requirements:
-Candidate must possess at least a Bachelor’s/College Degree in any field.
-At least 1-2 years experience in the BPO industry
-Level 2 agents are encouraged to apply
-At least 1 year(s) of working experience in the related field is required for this position.
-Applicants must be willing to work in Clark,Pampanga.
-Applicants should be Filipino citizens or hold relevant residence status.
-Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
-Full-Time positions available.
Employee :
Transcom Asia
Responsibilities:
The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant feedback to the Supervisors regarding the Customer Service Representatives.
The successful incumbent will provide feedback and recommendations for campaign process improvements and to facilitate improvements in call quality.
The selected candidate will be responsible for: escalating defined issues via the Quality Escalation Tandim, conducting oneself in a positive and professional manner and continuously striving to improve effectiveness, efficiency and add value to NuComm as a whole.
Key Result Areas:
Ensuring Customer Services Representatives are evaluated and an instant feedback is given so the mistake is not repeated or recognition for success is provided.
Keeping up with the pace of change by researching the latest products and software.
Listening and evaluating Customer Services Representatives’ phone calls in regular times every week.
Entering phone calls and evaluating results to database by using the relevant program(s).
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Required language(s): English and Spanish.
Applicants must be willing to work in Pasig City.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
At least 6 months of working experience as QA Specialist or at least 1 year as TSR/CSR in the call center environment is required for this position.
Knowledge, Skills, and Experience:
Advanced level of computer literacy on MS IE, XP and Excel.
Excellent written and oral command of required languages
Technical Call Center experience
Excellent telephone manner and communications skills
Knowledge on training needs analysis and content development
Desirable – Able to work in different shifts within 7 days/24 hours service time.
Transcom Asia
4th Flr. Transcom Center Bldg.(across Tiendesitas),
Las Fiestas Rd. Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 ext. 38115 look for Kat / 38112 look for Lawrence
www.transcom.com
Employer / Agency:
KYTTAS Personnel Providers Inc.,
Key Responsibility:
The System Integrator will configure and maintain middleware participate in qualification and testing of middleware components. He or she will also set up the integrating applications and help debug the issues end to end.
Job Role and Skill Set:
Infrastructure Specialist – Server
Primary Skills:
- Graduate of Bachelor of Science in Computer Science
- With strong understanding of system architecture and integrations
- Ability to install, configure and maintain multiple IBM middleware applications
- With strong background in AIX with ability to install and debug applications
- With strong organization skills
- With above average communication skills in English
Interested applicants must submit their resume through
kyttas@yahoo.com
Qualified applicants will be called for interview appointment