Inbound Customer Service Associates - Financial and Sales (Ortigas, Pasig) With Christmas Bonus!
(National Capital Reg - Ortigas, Pasig City)

* Candidates must be persuasive and willing to sell
* Must possess superior listening skills
* Ability to deliver information at customer’s knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Goal-oriented
* At least familiar with basic credit card transaction

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college or its equivalent Or must possess at least a Vocational Diploma / Short Course Certificate
* Excellent communication skills in English
* Proficient in basic computer operations
* Banking experience is an advantage
* Must be amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime

* Required language(s): English.
* Applicants must be willing to work in Ortigas.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

Applicants with the following will have an advantage
1. NBI Clearance
2. Certified true copy Transcript of Records
3. SSS # (Photocopy of E1 form or Digitized ID)
4. Clearance from previous employer (If applicable)
5. Philhealth # (If applicable)

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Company Tel :
5555-284
WebSite :
http://www.convergys-msn.com

Customer Service Representative - Inbound Telesales

RESPONSIBILITIES:

* Handles customer’s problems arising from various products supported.
* Accepts inbound calls and turns them into a sale.
* Receives transactions from users regarding customer service or related needs based upon the scope of support provided by contract to Sykes’ clients and ensures that all communication with customer is within the guidelines of the client.
* Demonstrates a strong customer service orientation and takes responsibility for follow up to insure customer needs and expectations are satisfied
* Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.
* Maintains proficiency in programs, products and/or platforms assigned and is accountable for providing a response to the customers of our clients.
* Reaches and maintains the level of customer service skills as required for the post. Must also reach the sales quota required. Ensures that all data is collected accurately.
* Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
* Continuously improves product know-how.
* Adheres by Client & Company Policies
* Makes sure that schedule given is adhered to
* Attends trainings, workshops, seminars, and focus group discussions scheduled by the team.
* Contributes to other projects if requested

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* At least 6 months of experience in Call Center Sales in the last 3 months.
* Job role in Customer Service - General or equivalent.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Company Tel :
636-8555
Company Fax :
849-9019
WebSite :
http://ph.sykes.com

Team Leader / Operations Supervisor
(National Capital Reg - Pasig City)

Responsibilities:

* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within the campaign. You will help to grow and nurture the culture of the Manila office. You will be the advocate for the TSR’s (everything you do is for the purpose of building successful TSR’s). In this role, you will be the TSR’s first-line of campaign specific information and a campaign expert. You will also provide updates to the Call Centre Manager for client feedback. You will understand how your role as EPS impacts NuComm’s Business Model. In this role, you will report directly to the Call Centre Manager in Manila.

* An aptitude to handle change in a fast paced dynamic environment
* An ability to take ownership of timelines and do the appropriate follow-ups
* Excellent organizational, interpersonal and communication skills
* Flexible and positive attitude
* Strong call anatomy skills
* Strong sales skills with a proven track record
* Must have the ability to coach and motivate staff
* Lead by example when speaking to internal and external customers
* Results oriented with a proven track record
* Must be fully shift flexible

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably supervisor / 5 yrs & up experienced employees.
* Full-Time positions available.
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within the campaign. You will help to grow and nurture the culture of the Manila office. You will be the advocate for the TSR’s (everything you do is for the purpose of building successful TSR’s). In this role, you will be the TSR’s first-line of campaign specific information and a campaign expert. You will also provide updates to the Call Centre Manager for client feedback. You will understand how your role as EPS impacts NuComm’s Business Model. In this role, you will report directly to the Call Centre Manager in Manila.

* An aptitude to handle change in a fast paced dynamic environment
* An ability to take ownership of timelines and do the appropriate follow-ups
* Excellent organizational, interpersonal and communication skills
* Flexible and positive attitude
* Strong call anatomy skills
* Strong sales skills with a proven track record
* Must have the ability to coach and motivate staff
* Lead by example when speaking to internal and external customers
* Results oriented with a proven track record
* Must be fully shift flexible

Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 Ext: 38115 or 38112
email: hrmnl@nucomm.net

Sales Representatives - Cebu City

(Central Visayas - Cebu City)
RESPONSIBILITIES:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (032) 411.9030

For more information, visit our career website:

www.etelecarecareers.com
(Central Visayas - Cebu City)

RESPONSIBILITIES:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions
G/F, i2 Building
Asiatown IT Park
Lahug, Cebu City
Recruiting Hotline: (032) 411.9030

For more information, visit our career website:

www.etelecarecareers.com

MARKET RESEARCH and DEVELOPMENT MANAGER
(National Capital Reg - Pasig City)

Responsibilities:

* Manage the research group, oversees research projects and research-based consultancies.
* Work collaboratively with other Research Managers and Senior Analysts by jointly managing the research resources and has a major role in all research efforts.
* Plan annual research agenda and directs the team to meet the schedule.
* Architect the design of research methodologies, research questionnaires and creating databases.
* Supervise the data collection (primary and secondary) and formulate in-depth analysis, insights and interpretation of data trends.
* Create and develop best practices, training and communication for the conduct of qualitative and quantitative research.
* Ensure project schedule/deadlines are met through strong project management and monitoring.
* Manage the ongoing development of in-house System by consolidating research materials and outputs.
* Develop and mentor full-time and part-time research staff.
* Create a support and guidance function for the research teams in the conduct of qualitative and quantitative research.
* Manage the quality of all research output and ensure compliance from inception to delivery.
* Liaise/coordinate with Clients and internal sales units.
* Assist Sales and Marketing in proposal development.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Social Science/Sociology, Business Studies/Administration/Management, Economics or equivalent.
* Required language(s): English.
* Preferred language(s): Japanese.
* At least 10 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in Marketing/Business Development or equivalent. Job role in Market Research or Business Development.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

SBT Philippines Inc.
14th Flr. Orient Square Bldg., Emerald Ave.
Ortigas Center, Pasig City

ASTERISK / CISCO MANAGER
(National Capital Reg - Pasig City)

Responsibilities:

* Setup Asterix Digium PABX, Linksys IP Phone, Cisco routers installation and Configurations
* Installation/Configuration Windows, Linux PC/Server Operating Systems
* VPN, SSH, Putty Installation and Configurations
* Develop enhancement and implement bug fixes according to requirements following the clients design and coding standards. Review existing code base to highlight areas of risk and suggest improvement
* Develop CRM Integrations, Predictive Dialing, Softphones
* Conduct VOIP application testing of all work to ensure that requirement are met and that standards are adhered to
* Responsible for deploying VOIP Phone to production, coordinate, merge and deploy planned changes in accordance to the guidelines given
* Maintain documentation of changes in accordance with the current standards
* Involves investigation of the root cause, suggest/implement enhancement to fix the Network /VOIP issues
* Day to Day PC, Network connections, email, Applications Issues Onsite /Offsite troubleshooting
* Prepare the function list which could be added in our current system to improve our system.
* Monitors network on 24/7 by shifting remotely all the offices for troubleshooting.
* Maintain and secure server room.
* Check and improve network securities.
* Train all worldwide staff for VOIP with necessary functions and prepare manual of VOIP Phone.
* Prepare a list of all features with their details for the management to decide those other features that we need for the organization.
* Monitor, prepare and present all reports related with IP about the traffic in and out.
* Arrange extension and provide necessary information on using VOIP to all newly hired employee.
* Configure all the extensions based on requirements.
* Prepare a checklist for each employee on necessary features of phones, for query base and other upcoming added features.
* Checking all the vendors that how we can get good rates for the hardwares and if we can make any special deals with them as a global or local customers.
* Design, plan and implement additional features as needed.
* Ensure documentation is created or updated to reflect any changes or additions to the infrastructure.
* Collaborate with the IT teams worldwide to ensure successful delivery of projects.
* Complete periodical checks & routines as defined to ensure the “smooth operation” of the SBT infrastructure. For example: Back-ups, updates, patches etc.
* Produce & update documentation including diagrams, documents & Intranet content.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English.
* Preferred language(s): Japanese.
* At least 8 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in IT/Computer - Network/System/Database Admin or equivalent. Job role in Network/System Engineer or Infrastructure Security.
* Full-Time positions available.
* Applicants should be Filipino, Philippines/Japan/India/Singaporean citizens or hold relevant residence status.
* Able to work INDEPENDENTLY without guidance
* An INITIATIVE worker with excellent working attitude
* Strong technical competence in VOIP, IP SWITCHING/ROUTING, and TDM ACCESS Technologies (SDH, ATM, SHDSL)
* Strong written and communication skill
* Good customer service orientation, Good communication and interpersonal skills ,Positive attitude, independent and willingness to learn
* Preferably can start work immediately
* Certification on CCNE,CCNA,CCNP Preferred
* Applicants should be Philippines/Japan/India/Singaporean citizens or hold relevant residence status.
* Full-Time position only those with good hands on working experience in Net working and
* Telecom access need to apply
* Required skill(s): Telephony (PBX, VOIP, Asterisk), Linux CentOS Server Operating Systems, Active Directory, Cisco Inter-networking Technologies, PC / Laptop Hardware, Server Hardware and Good English Communication skills.

SBT Philippines Inc.
14th Flr. Orient Square Bldg., Emerald Ave.
Ortigas Center, Pasig City

WEB CONTENT WRITER / SEARCH ENGINE OPTIMIZER (SEO)
(National Capital Reg - Pasig City)

Responsibilities:

* Write and develop a series of landing pages for the Web. Produce content for the Web and revise current Web content. Review Web-related documentation and to facilitate move of new content to production status. Advise on media content to complement with the Web content. Optimize content, including META tagging.

* Design and layout websites from scratch.
* Liaise with clients in understanding their requirements, and create multiple website mocks for the SBT Group Companies.
* In charge of maintaining both internal & external websites which include implementing new changes due to business requirements, new contents, investigating cause of dire issues or failures and addressing them in the most effective manner
* Ensure ease of navigation, generate traffic for the site and maintain the integrity of the websites
* Provide regular updates to clients about the status of their sites.
* Do programming of forms, and design simple web applications using ASP,ASPX,HTML,PHP, my SQL,MSSQL
* Provide updates and maintenance of websites
* Write contents for the new site for customer attraction such as special offers or important information and updates.
* Adding good images for customer attraction and keep improving.
* Back link strategy and implementation
* Directory submissions and revisions
* Internal link optimization
* SEO technical analysis and evaluation
* Website remediation
* Key phrase research
* META optimization
* Stay up to date on the latest industry developments
* Prepare a weekly report on site improvement.
* Study and review competitors’ strategies, programs and technologies used in SEO and submit a report and recommendation.
* Prepare a list of non-compliance items which not to be included in our site to avoid grounds for blacklist and ensure it will be strictly observed.
* Write and update website contents and images

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Art/Design/Creative Multimedia, Advertising/Media or equivalent.
* Required language(s): English.
* Preferred language(s): Japanese.
* At least 8 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in IT/Computer - Software or equivalent. Job role in Technical Writer or equivalent.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Persistent, full of ambition, drive and self-motivation
* Must enjoy working in a dynamic IT environment
* Has an eye for aesthetics and details.
* Extremely Fluent in Photoshop, Flash, Dreamweaver
* Knowledge of CMS like AxCMS, Joomla, and DotNetNuke (DNN) will be beneficial.
* Creative and art oriented
* Be able to speak fluent English and write well.
* Experience with ASPX,ASP,PHP, MSSQL, MySQL databases, ASP etc. is essential
* Knowledge in online marketing sciences & techniques preferred.
* Strong knowledge of Search Engines & ranking criteria
* Source and Build Links from quality sites
* To Do Blogging, Social Bookmarking etc. as required for attaining a higher ranking, increasing traffic.
* Manage client relationships for SEO
* Prepare Regular reports on SEO results comparisons, plan for future.
* Good knowledge of HTML and CSS is essential

SBT Philippines Inc.
14th Flr. Orient Square Bldg., Emerald Ave.
Ortigas Center, Pasig City

Executive Director Operations
(Central Luzon)

Responsibilities:

* The operational execution of large scale programs.
* Business transformation- reviewing of current operations structure/locations and then project lead in any business changes.
* Accountable for up to 5 operations across the Philippines.
* Improve customer satisfaction, decrease cost and improve efficiency.
* You will have targets related to cost efficiency and revenue generation.
* Benchmarking the companies services against the best in class and lead the team to achieve that goal.

Requirements:

* Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree or Master’s Degree in Business Studies/Administration/Management, Economics, Commerce, Others or equivalent.
* At least 10 years of working experience in the related field is required for this position.
* Preferably Senior Managers specializing in Customer Service or equivalent. Job role in Management or equivalent.
* Full-Time positions available.
* 7+ years of relevant experience in client interface And/0r 10+ years of operational experience in contact center management
* 3- 5 years experience in Call Centre outsourcing
* Financial acumen
* Excellent communication & negotiation skills
* Experience in managing business units
* Strong customer focus.
* Change communication and management.

If you are interested in considering this opportunity please email your CV to apply@curranrecruit.com.au quoting reference number 2287.

For any questions or queries please contact Ms Jo Oliver +61 2 9223 1133.

Company Name :
Curran + Associates
Industry :
Human Resources Management / Consulting
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Level 9/17, Castlereagh Street, Sydney, NSW 2000

Urgent: Call Center Agents
(National Capital Reg - Metro Manila)

Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field (At least 2nd year college).
Required language(s): English.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.

This is an urgent requirement. Interested parties may submit themselves for screening at:

ASPIRE IT R&S, INC.
(MONDAY-FRIDAY 9AM to 5PM)
UG12 Cityland 10 Tower 2, HV Dela Costa corner Valero Street, Bel-Air, Makati City
(Priority will be given to walk-in applicants.)

or email resume to resumes@aspireit.com.ph with subject title Application for Call Center Agent.

For inquiries you may call (02) 893-2619 or (02) 893-2247, please look for Connie or Cora.

Note: FREE COMPREHENSIVE AMERICAN ENGLISH TRAINING will be provided for those who will qualify. Yes it’s for FREE! So what are you waiting for? See us now!

Part-Time Technical Customer Service Associates (Commonwealth, QC)
(National Capital Reg - Commonwealth, Quezon City)

REQUIREMENTS:
Job Background/Responsibilities:
A Technical Customer Service Associate handles troubleshooting of internet service related to connectivity/email/browsing concerns.

Qualifications/Requirements/Skills:
We are looking for candidates who at least completed 2 years of college preferably a Computer related course
Excellent communication skills in English
We need candidates who are familiar with basic computer operations
Having a previous call center background is an advantage
Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
Has strong interpersonal skills and ability to think independently and follow through effectively
Full time and Part time position available
Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
Convergys Corporation
LG/F Diliman Commercial Center,
#46 Commonwealth Avenue,
Diliman, Quezon City (Beside St. Peter’s Parish)