Operations Manager in Cebu
Philippine Call Center Jobs
Operations Manager - Travel and Hospitality (CEBU)
RESPONSIBILITIES:
* To ensure the productivity of a large team or various teams by taking the lead in the development and management of operations through coordination with internal units and the clients.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Client or account management experience
* Strong experience leading change and developing leaders
* Ability to work with systems and implement complex project across business units with a focus on customer satisfaction.
* Knowledge of various ACD & call routing systems.
* Strong understanding of Customer Satisfaction metrics & drivers.
* Experience managing multiple channels (i.e. Voice, email, chat, etc.)
* Technology savvy
* Excellent English communication skills
* Effective communicator and presenter
* Strategic perspective & agility
* Organizational agility
* Hiring, staffing & career development
* Strong leadership and people management skills
* Collaborative approach & advocate of continuous improvement
* Great interpersonal and customer service skills
* Ability to deal comfortably with senior executives internal and external to PS.
* Ability to adapt to fast-changing environment/change management skills
* Excellent planning and process management
* Excellent negotiation skills
* Excellent conflict management
* Solid analytical, problem-solving and decision-making skills
* Strong time management skills
* Willing and able to work GY shifts, long hours and week-ends as necessary.
* On-call 24×7
* Some travel required
* Capable of keeping confidential materials
* Self-motivated and has strong sense of maturity
* Results-oriented
* Customer-focused
We pay a PREMIUM for international contact center experience!
Apply online via www.peoplesupport.com
We strongly encourage walk-in applications for eRep positions.
Visit us at any of our offices with your updated resume:
MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600
CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247
DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301
BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm
Manassas Benedict L. Serrano said,
September 22, 2008 @ 8:09 am
I am a former professor in Enlish here in Butuan City. I wanted to have a new, promising career as I am already bored working in same position having no progress economically over the years.
Presently, I am working as a freelance journalist writing for Philippine Star, Philippine News Agency (PNA) and editor -in chief of local paper, The Caraga Times.
I am also associate editor for The Mindanao Enquirer, The People’s Guardian and The Island Post in Siargao Island, Surigao del Norte on a pay per edit basis.
You can contact me at my mobile phone numbers 09102409841 or 09165503598. I am interested to apply on any job that fits my qualification and experiences.
Thanks.
Manassas Benedict “Ben” Serrano
Butuan City