Operations Manager
Philippine Call Center Jobs
Operations Manager
(National Capital Reg - San Juan City)
Responsibilities:
Candidate will be responsible for over-all management of multiple programs, planning and directing a team of supervisors, sales target delivery, and client management.
Hires, manages, develops, and evaluates production staff to ensure proper methods/techniques are used to achieve the highest levels of quality and service to meet client goals.
Creates and reviews statistical data regarding productivity levels and performance; makes recommendations and takes actions where appropriate.
Requirements:
Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
Minimum of 4 years work experience as a Manager or Senior Team Leader in a customer service or outbound oriented campaign
Applicants must be willing to work in San Juan City.
Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback.
Proven ability to analyze and improve work processes and policies. Work well under pressure, professional demeanor, and strong communication skills.
Candidate must be available for immediate hiring.
Company Name : Magellan Solutions
Industry : Human Resources Management / Consulting
Type of Company :Private Limited Company, Local Based Company
Location :64 Washington St. Greenhills Greenhills, San Juan Manila 1232
Company Fax :724.2280
WebSite :http://www.magellan-solutions.com