Motif India Infotech : TEAM LEADER
The Team Leader is responsible for a team of up to15 members, providing leadership and management to successfully fulfill the client’s requirements for queue customer care. Queue Customer Care includes CARES and GDS queue servicing, outbound telephone calls to both the customer and airline partners, inbound and outbound e-mail.
EDUCATION, EXPERIENCE & OTHER SKILLS:
Minimum four-year college education in a related field; or four years related experience and/or training; or equivalent combination of education and experience
3+ years airline, travel agency or airline-related business/management experience, preferably in a service or call center environment
GDS Knowledge required; Worldspan or SABRE knowledge preferred
Knowledge of forecasting, budgeting and staffing in a call center environment
Strong familiarity with Microsoft Office applications, including Excel
Commitment to customer service
Strong typing skills
Strong familiarity with the Internet; ability to navigate between multiple applications.
Excellent problem solving and decision-making skills
Effective written, verbal, and interpersonal communication skills (Ability to pass priceline’s English proficiency / communication skills assessment prior to entering product training and again prior to handling calls.)
Interested applicants may APPLY ONLINE
or you may also send it tru email at: arvie.gonzales@motifinc.com