Motif, Inc : TRAVEL SERVICES SPECIALIST
Motif India Infotech
Philippine Call Center Jobs / BPO Industry
Job Category: Airline, Call Centre - Customer Support Executives (IT / Non-IT), Tourism / Travel Agency
PROFILE:
The ideal candidate for Priceline Travel Services Specialists (TSS) will have a minimum of 1 year of airline and / or travel agency experience. The TSS will perform customer support services within the company’s Customer Support and Airline Reservations Systems to ensure all service level targets are met, including the following primary responsibilities: processing schedule changes, handling outbound customer and/or airline phone calls, e-mail, processing airline ticket cancellations due to schedule changes, processing miscellaneous transactional work queues and problem solving for the Company’s Airline and Vacation Package products with the end goal of customer satisfaction.
ESSENTIAL JOB FUNCTIONS:
Monitor and work schedule changes in accordance with prioritized service levels, including re-protection/re-booking customers when necessary.
Work with carriers (airlines) to resolve schedule change issues.
Problem-solve customer schedule change concerns.
Follow company and airline policies and procedures to bring resolution to customer issues.
Achieve all service level targets.
Strive to meet and exceed quality and productivity performance targets.
Complete ad-hoc projects as assigned by Priceline.
Excellent customer service skills
Pays close attention to detail with customers and individuals
Easy to deal with; accepts feedback well
Provides a level of service they would be proud to be personally associated with
Understands and uses skills around listening, sharing, clarifying, problem-solving and leading to business
Shows empathy for customers and personalizes the customer experience
Ability to organize and prioritize, anticipate situations, take quick action, and see an issue through to completion
Ability to manage individual performance and participate in team performance
Ability to work independently and proactively in a fast-paced, high-growth environment
EDUCATION, EXPERIENCE & OTHER SKILLS:
Minimum one-year airline travel industry experience or travel school certification
GDS Knowledge; World span or Saber preferred
Call center and/or customer service experience required
Strong knowledge of Microsoft Word and Excel, MS Office
Commitment to customer service
Strong typing skills
Strong familiarity with the Internet; ability to navigate between multiple applications.
Excellent problem solving and decision-making skills
Effective written, verbal, and interpersonal communication skills (Ability to pass priceline’s English proficiency / communication skills assessment prior to entering product training and again prior to handling calls.)
High School diploma required; college degree or equivalent travel industry experience preferred.
Interested candidates E-MAIL their updated resume to:
arvie.gonzales@motifinc.com/ diana.limin@motifinc.com
Or
contact Ms.Arvie S. Gonzales at +63-917-8606006
Interview schedules
Mondays thru Fridays 7:00PM onwards
Career Level Middle
Qualification Degree
Yr(s) Exp N/A
Job Location NATIONAL CAPITAL REGION - Metro Manila (NCR)
Salary Negotiable
Job Type Full Time, Permanent
TINA ERVAS said,
August 6, 2008 @ 8:27 am
Where is your office located?
me and my friends knows 5 airline gds.