LEVEL 2 Technical Support Agent (for active pooling)
(NCR, Clark, Cebu and Davao)
Responsibilities:
As a technical support representative you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.
Requirements:
* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* One (1) year experience in any of the following: technical support, client management or marketing (Experience must be from a call center).
* Proven communication skills with US clients is a plus.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in any of our sites.
* Full-Time positions only.
With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:
* Fill up an ARP Form in the site where you will apply.
* Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530
Don’t forget to put in your own information so we can call you in case any of your referrals get hired.
Please specify if your referral has call center experience.
Refer now to win!
Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
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