Job Shifter Agents – Call Center Jobs Makati
(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferably 1-4 yrs experienced employees specializing in Customer Service or equivalent.
* Have not worked in a call center at all.
* Full-Time positions available.
Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.
Contact us at 79-247-77 or 0915-721-5977.
24/7 Customer Philippines Inc.
MJ Plaza 106 Valero St. Salcedo Village Makati 1200.
