HSBC Global Resourcing – Spanish Bilingual CSR
Spanish Bilingual Customer Service Representative-Alabang based
(National Capital Reg – Alabang, Muntinlupa City)
Responsibilities:
* Associates will provide customer service support by making inbound and outbound customer calls in a call centre environment. Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLA™s). Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Is responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance. Associates will also cross-sell other products and services to retain and expand customer relationships. As a Bilingual Customer Service Representative, you will be responsible for applying a basic working knowledge of systems, procedures, to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision. Handle basic and routine calls, as well as correspondence inquiries from customers. Document all customer transactions in accordance with company policy. Responsible for meeting and maintaining all individual and team quality standards as set by each unit.
Requirements:
* Must be at least high school diploma holder and of legal working age (18 years old and above).
* Must be proficient in the English language.
* Must be proficient in the Spanish language.
* Open to working shifting schedules
* Must be flexible, good in negotiating, and thrives in a team environment.
* Ability to work in a high-volume, fast-paced environment is required.
* Applicants should be Filipino citizens or hold relevant residence status.
HSBC Global Resourcing
2/F 5150 North Bridgeway, Northgate Cyberzone Filinvest Corporate City, Alabang Muntinlupa City -.
Website: http://www.hsbc.com
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