General Manager - Call Center Jobs
Philippine Call Center Jobs
General Manager
(National Capital Reg - Quezon City)
Responsibilities:
Manage profitability by client and site. Review revenue generation, analyze profit and loss statements, and maintain expenditures.
Ensure Key Performance Indicators (KPI’s) are achieved for multiple clients.
Supervise Operation Managers, Training and Quality Manager, and Workforce Leader. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Recruit, develop and retain Operations Managers, Training and Quality Managers and other call center employees. Ensure they are proficient in their job skills and provide constant follow-up, feedback, and coaching. Empower them to make decisions as business owners.
Develop and/or direct the proper flow of communication between various APAC departments to ensure all client and company goals are attained.
Oversee hiring process to ensure all positions are staffed to assigned levels per campaign to ensure client productivity and maximum company revenue.
Establish and develop relationships within the community through associations, organizations, and events to position APAC as the premier employer.
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce or equivalent.
Required language(s): English.
At least 5 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Quezon City.
Applicants must be willing to work on Night shift.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably CEO/SVP/AVP/VP/Directors specializing in Corporate Strategy/Top Management or equivalent.
Full-Time positions available.
Apac Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com