DSM Manila – NOC ENGINEER
NOC ENGINEER
(National Capital Reg – Enterprise Building, Ayala Avenue Makati City.)
Responsibilities:
* – Provides Tier 1 technical support to internal customers via the Network Operations Center (NOC) Support Systems.
* – Monitor systems, escalate incident within the Network Operations Center and to key Regional IT stakeholders;
* – Escalate customer issues to Tier 2 Engineers for resolution and follow up issues.
* – Perform daily checks of system health and ensure that EOD jobs – e.g. back-up jobs, and the like – are properly performed and concluded without errors;
* – Generate periodic reports – e.g. monthly – detailing network performance and availability for each region/office;
* – Establish, maintain and improve technical documentations together with other IT teams to aid other team members to quickly understand network setup and configuration of the different offices;
* – Use monitoring tools to detect and respond to customer Tier 1 issues
* – Adhere to escalation procedures and customer care processes.
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree or Professional License (Passed Board/Bar/Professional License Exam) in Computer Science/Information Technology or equivalent.
* Required skill(s): HP Open View, Veritas Back-up, Windows NT Server.
* Preferred skill(s): FIREWALLS, VOIP, MS-EXCHANGE ADMIN.
* Required language(s): Filipino, English
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Network/System/Database Admin or equivalent. Job role in System Administrator or Network/System Engineer.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
You may also send your resumes to mmaquiling@whitecase.com
Company Name :
DSM Manila
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
27/F The Enterprise Tower II Paseo de Roxas Makati
