Customer Support International, Inc : CUSTOMER SERVICE REPRESENTATIVE
Job Summary / Duties and Responsibilities
The main responsibility of a CSR is to interact with clients and their customers to provide customer service or make sales. Said interaction may be done in different mediums, including but not limited to phone, e-mail and web chat. CSRs will work using PCs and the telephone to communicate with clients and customers, depending on the office hours of designated clients; hence, it is a must that CSRs are extremely flexible in their work hours and shifts.
Among the CSRs responsibilities include answering incoming calls from US-based clients, educating potential clients on new and existing services and/or products, ensuring problems are reported and routed to the appropriate support team in a timely manner, interacting with support personnel to resolve customer issues, responding to customer questions via emails, live chat, and telephone and receiving and process customer orders over the phone and emails.
Qualifications / Knowledge, Skills, Abilities and Special Requirement
The ideal candidate should have:
a minimum 6 months working experience with combined customer service and sales experience in a call center environment
superior customer service skills and problem solving skills
intermediate knowledge of the Internet, Windows XP, Microsoft Word, and systems navigation skills
above average spoken and written skills in the English language
excellent communication, written, and presentation skills
the ability to learn various processes according to the industry of the client
the ability to work on a flexible shift schedule, including evenings and weekends
knowledge of website development and hosting
above average typing skills
The ideal candidate should be:
accurate in following instructions and basic problem solving, can summarize situations quickly confident and able to empathize and deal with customers of all sorts.
graduate of any four-year course related to the position
Working Conditions
CSI provides a working condition conducive to the optimization of an individual’s personal and professional characteristics by surrounding its employees with colleagues that display a high level of interpersonal skills as well as state of the art office equipment technology that enables an employee to function well and develop a holistic well being. Positive interaction is encouraged in the CSI workplace, as much as personal boundaries are observed and respected.
Shift
The ideal candidate should be amenable to working in shifting schedule, possessing the ability to be equally productive when assigned to either the morning or evening shift
All applicants may submit their comprehensive resume to:
resume@philcsi.com
Permalink for Customer Support International, Inc : CUSTOMER SERVICE REPRESENTATIVE
aiza molina said,
February 7, 2008 @ 5:41 am
im interested pls contact me 09202614227..or send email .. emerald02_14@yahoo.com ..thanks!
daniel del mundo said,
June 16, 2008 @ 8:18 am
i hope you can call me if the position is still available thanks heres my didgits…
09296801404