Customer Service Team Lead - Accenture
RESPONSIBILITIES:
Customer Service Team Leader is responsible for Customer Service Representatives that provide customer support services defined in the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. Also responsible in supporting the Operations Manager. Providing leadership, guidance and support to the assigned team of Customer Support Representatives. Fostering a positive (productive) work atmosphere, team spirit, addressing their needs, concerns, performance issues, motivation issues and conflicts. And to serve as mentor & coach to the reps on the floor and act as 1st point of escalation on the floor to the assigned team in resolving difficult customer situations Also served as a back-up point of escalation when Subject Matter Experts are unavailable.
REQUIREMENTS:
Must be a bachelor’s degree holder
At least 1 year working experience in the same capacity in another call center
Excellent English communication skills
Must be Filipino citizens or hold relevant status
Full-Time positions available
Whether you’re already working as a call center professional or someone looking for a new challenge, you can benefit from the many learning opportunities in Accenture to help you develop deep specialized skills and facilitate your personal and leadership growth. Also, at Accenture you have the opportunity to manage your own career. You will be provided with varied career options within our contact center operations. Additionally, given the size of our organization and the broad range of services and careers we offer, you will also have options to later explore roles and opportunities in other areas within our delivery center in Manila such as in IT and business process outsourcing practices that would best utilize your skills.
Keen on building a long tem career with a leading global company? Then contact us today. Visit www.accenture.com/40minutes for more details.
aiza molina said,
February 7, 2008 @ 5:34 am
im really interested pls contact me 09202614227