Convergys Corp. Philippines
Customer Service Associates (Sta. Rosa) Offering Christmas Bonus!
( Sta Rosa, Laguna)

* A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

* We are looking for candidates who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in our Philippines site visit, www.convergys-msn.com, send in your updated resume through jobsph@convergys.com or call us at 5555-284.

To apply personally, we invite you to visit us at:
Congo Grille, SM Sta Rosa
Every Monday to Wednesday
10am to 6pm

Walk in applicants are also being processed in our Alabang office:
Block 44, Northgate Cyberzone, Filinvest
Alabang, Muntinlupa