Client Services Manager - Call Center Jobs
Philippine Call Center Jobs
Client Services Manager
(National Capital Reg - Mandaluyong City)
Responsibilities
To provide leadership and management of all client focussed activity within the company.
To manage responsibilities, tasks, priorities and professional development of all client services staff and resources within the company.
To conduct monthly reviews of each client and campaign to establish Team performance against pre-set client criteria i.e. Regularly report performance and progress on issues, i.e. Regularly obtain client feedback on Program’s performance.
To establish, maintain and positively manage an account development plan for each client relationship i.e. Working with OMs, CSMs & BDMs to set development objectives i.e.regularly report progress.
To maintain key relationships with Operational Managers to provide an internal performance audit and review capability.
To provide business solutions design and support to the Executive team and business development staff.
Compliance and Quality
Ensure that ISO processes and procedures are adhered to in relation to documentation of client relationships.
Qualifications:
Candidate must possess at least a Bachelor’s/College Degree in Social Science/Sociology, Business Studies/Administration/Management, Marketing, Commerce, Humanities/Liberal Arts or equivalent.
Required skill(s): Microsoft Office Word, Excel, Powerpoint.
Required language(s): English.
At least 3 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Mandaluyong City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Assistant Manager / Managers specializing in Sales - Telesales/Telemarketing or equivalent.
Full-Time positions available.
EXPERIENCE AND SKILLS REQUIRED:
Work experience: A minimum of 5 years relevant experience developing and implementing direct marketing and/or sales programmes at manager level in an outsourced call centre environment. Experience of managing both inbound and outbound campaigns essential, CRM experience an advantage.
Education: Degree qualification required in business or related area
Knowledge of outsourced call centre business: Knowledge of the financial services industry required and must be commercially aware.
Management Experience: First class people management skills and experience with proven ability to inspire and motivate others to achieve client and company requirements.
Analytical skills: Excellent analytical, judgement and reporting skills.
ICT Marketing Services
14/L Unionbank Building Onyx corner Meralco Ave, Ortigas Center Pasig City 1550