Philippine Call Center Jobs
Responsibilities:
Design and implements training programs to increase quality concsiousness and equip management and employees with tools o improve quality of processes and products.
Conducts studies on current systems and processes to identify areas of quality defiency.
Reviews all reports made by Quality Assuarance staff for accuracy and forwards report to superiors for relevant action
Requirements:
Candidate [...]
Philippine Call Center Jobs
Customer Service Representative (Inbound)
(US Account, basic customer service)
Requirements:
At least 2 years in college or a graduate of any vocational course
Previous call center experience in an IB customer service account is a plus
Good command of oral and written English
Good listening and comprehension skills
Courteous with strong customer service orientation
Ability to clarify customer requirements, probe [...]
Philippine Call Center Jobs
Qualifications:
College graduate of any course preferably Tourism
At least 3-5 years experience in a managerial position (or higher) in a travel agency is required
Knowledgeable in Abacus and Amadeus
Excellent communications skills (English)
Interested candidates may apply on-line and may visit http://www.trgworld.com for more infos
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Education Level: Degree
Job Function: Customer Service, Services
Job Location: Philippines-Any
Job Type: Full Time [...]
Philippine Call Center Jobs
Responsibilities:
Supervises a team of Quality Assurance Analysts to ensure tasks / responsibilities are carried-out effectively and efficiently, as well as designs / implements career development plans for them. Responsible for final analysis and the drafting of recommendations for improving the quality of Operations for perusal of the Quality Assurance Manager. Generates internal [...]
Philippine Call Center Jobs
Responsibilities:
1. Resource planning & Hiring:
Anticipate & plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count and allocate responsibilities
2. CTQ performance:
Understand performance metrics; Perform a trends analysis; Recommend & execute suitable actions to the customer; Make process improvements [...]
Philippine Call Center jobs
Qualifications:
Graduate of any computer related course
With technical support experience in a call center is an advantage
Knowledgeable of different computer applicants; Basic computer troubleshooting and Networking
Customer service oriented
Has effective English communications skills with American accent
Must be a team player with excellent interpersonal skills inside and outside the organization
Willing to work in shifts, including [...]
Philippine Call Center Jobs
Requirements:
At least 2 years in college or a graduate of any vocational course
Previous call center experience in an OB Sales account and/or previous sales experience is a plus
Good command of oral and written English
Good listening and comprehension skills
Excellent selling skills
Courteous with strong customer service orientation
Ability to clarify customer requirements, probe for and [...]
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assess traveler’s needs to help make the best possible travel arrangements
Handle various travel situations and problems
Balance an economical travel itinerary along with the comfort of the traveler
Working Hours – US hours (graveyard)
QUALIFICATIONS:
College degree in any field
Preferably Bachelors Degree in Travel & Tourism
Must have a minimum of 1 year experience in a Travel [...]
