(National Capital Reg – Pasig City)
Responsibilities:
Assignment Summary:
The Workforce Analyst has a direct report to the Workforce Manager.  The Workforce Analyst coordinates the various supporting needs of the contact centre(s) through effectively leading the subordinated RTR and/or functional area. The Workforce Analyst will ensure that the work completed in the RTR is accurate and consistent with [...]

ITALIAN-SPEAKING (FOR POOLING)
(National Capital Reg)
Responsibilities:
Responsible for providing customer care activities for defined client projects.
• The CSR reports directly to the Team Leader (TL).
Description of Role and Objectives:
• CSR should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction.
Responsibilities:
• [...]

CUSTOMER SERVICE REPRESENTATIVES: ITALIAN-SPEAKING (FOR POOLING)
(National Capital Reg)
Responsibilities:
Responsible for providing customer care activities for defined client projects.
• The CSR reports directly to the Team Leader (TL).
Description of Role and Objectives:
• CSR should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and [...]

SERVICE DELIVERY SENIOR ANALYST
(National Capital Reg – Pasig City)
Responsibilities:
The Role
The Service Desk Senior Analyst’s role is to act as a Subject Matter Expert for First Line of Support staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of [...]

Application Developer
(National Capital Reg – Pasig City)
Responsibilities:
ROLE
The role of the Application Developer is an IT position at the Applications Development Team in a CRM worldwide company. The Applications Development Team is in charge of providing Transcom Management and Operations all software tools needed in the business.
RESPONSIBILITIES
The Application Developer is mainly responsible for the development of [...]

IT Reporting Developer
(National Capital Reg – Pasig City)
Responsibilities:
Join our solutions Delivery Team in Manila to participate in the development of new systems and applications for any of our sites in 4 continents (70+).  The role duties are:
* Software development of interfaces between source systems in the production environment to reporting database repositories.
* Development of custom [...]

Team Leader / Operations Supervisor
(National Capital Reg – Pasig City)
Responsibilities:
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within [...]

Inbound Call Center Agent with Php 10,000 Training Bonus!!!
(National Capital Reg – Ortigas Pasig City)
Responsibilities:
* Must be fully shift flexible.
* Consistent delivery of excellent customer service.
* Be the first line of response for customers in resolving inquiries and creating sales opportunities.
* Meet or exceed all attendance minimums.
Requirements:
* Candidate must possess at least a High School [...]

Senior Application Developer
(National Capital Reg – Pasig City)
Responsibilities:
The role of the Senior Application Developer is an IT position at the Applications Development Team in a CRM worldwide company. The Applications Development Team is in charge of providing Transcom Management and Operations all software tools needed in the business.
The Senior Application Developer is mainly responsible for [...]

Application Developer
(National Capital Reg – Pasig City)
Responsibilities:
The role of the Application Developer is an IT position at the Applications Development Team in a CRM worldwide company. The Applications Development Team is in charge of providing Transcom Management and Operations all software tools needed in the business.
The Application Developer is mainly responsible for the development of [...]