Team Leader / Operations Supervisor
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within [...]
Team Leader / Operations Supervisor
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within [...]
Call Center Training & Quality Manager
(National Capital Reg - Pasig City)
Responsibilities:
* This position requires effective leadership and efficient management skills for the following key focus areas, (additional responsibilities may be added as the needs of the business change and expand)
* Communication
* Ensuring regular call calibration sessions as agreed.
* Reporting quality scoring internally and externally [...]
Customer Service Representative (non-tech)
(National Capital Reg - Ortigas Pasig City)
Responsibilities:
* Must be fully shift flexible.
* Consistent delivery of excellent customer service.
* Be the first line of response for customers in resolving inquiries and creating sales opportunities.
* Meet or exceed all attendance minimums.
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate or [...]
Inbound Call Center Agent with Php 10,000 Training Bonus!!!
(National Capital Reg - Ortigas Pasig City)
Responsibilities:
Must be fully shift flexible.
Consistent delivery of excellent customer service.
Be the first line of response for customers in resolving inquiries and creating sales opportunities.
Meet or exceed all attendance minimums.
Requirements:
Candidate must possess at least a High School Diploma or Vocational Diploma / [...]
Database Administrator
(National Capital Reg - Pasig City)
Responsibilities:
The candidate will be responsible for the following activities:
• Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the company database environment.
• Implements data models and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, and [...]
Workforce Management Analyst
(National Capital Reg - Pasig City)
Responsibilities:
Provide insight and analytics on influencing drivers on service level impacts
Responsible for forecast accuracy. Gap analysis of Forecasted plan to Actual
Participation in client communications and discussion
Develop ad hoc reporting for a variety of business conditions
Produce Capacity plans on various levels
Work with the workforce team in order to strategize [...]
IT Reporting Developer
(National Capital Reg - Pasig City)
Responsibilities:
Software development of interfaces between source systems in the production environment to reporting database repositories.
Development of custom web applications to provide reports and KPIs to management about company performance.
Development of billing modules based on information acquired from source systems.
Creation of a company-wide reporting framework for CRM activity.
Prepare technical [...]
Spanish+English speaking Quality Assurance Specialist (QAS)
(National Capital Reg - Ortigas, Pasig City)
Responsibilities:
The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives’ phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant feedback to the Supervisors regarding the Customer Service [...]
Workforce Management Analyst
(National Capital Reg - Pasig City)
Responsibilities:
Provide insight and analytics on influencing drivers on service level impacts
Responsible for forecast accuracy. Gap analysis of Forecasted plan to Actual
Participation in client communications and discussion
Develop ad hoc reporting for a variety of business conditions
Produce Capacity plans on various levels
Work with the workforce team in order to strategize [...]
