Spanish Technical Support Representative (Job Code: SPAN-TSR)
(National Capital Reg - Ortigas)
• Provide support by processing and preparing requests for quotes
• Process orders that the country they are supporting needs to get done
• Keep track of the work and business flow of the respective country of support
• Assist the other team members as the need arises
• [...]
Quality Coordinator
(National Capital Reg - Quezon City)
? Quality Monitoring
• Performs real time and/or historical call monitoring and provides trend data to program team leaders and managers.
• Uses quality monitoring data management system to compile and track performance at team and individual levels.
• Responsible for preparation, analysis and timely completion and submission of internal and external [...]
LANGUAGE TRAINER (Native English Speaker)
RESPONSIBILITIES:
The Language Trainer is primarily responsible for the design and implementation of training programs for the development of the English Language skills of the Customer / Technical Service Representatives (agents). He/She is responsible for the monitoring, feedback and reporting of the proficiency of the agents during the spoken and written English [...]
LANGUAGE TRAINER (Native English Speaker)
RESPONSIBILITIES:
The Language Trainer is primarily responsible for the design and implementation of training programs for the development of the English Language skills of the Customer / Technical Service Representatives (agents). He/She is responsible for the monitoring, feedback and reporting of the proficiency of the agents during the spoken and written English [...]
Technical Support Representative
REQUIREMENTS:
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
Required language(s): English.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled [...]
Front Desk Assistant
(Central Visayas - CEBU CITY)
Coordinates with customs, couriers on parcel and delivery concerns. Communicates and gives feedback to managers and internal customers.
Takes care of daily minor Front desk concerns. Escalates and other issues.
Receives incoming telephone calls and transfers these calls to extension / local numbers.
Takes down official messages for managers and staff in [...]
Technical Support Representative
(Central Visayas - CEBU CITY)
Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
Required language(s): English.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Interview invitations may be sent [...]
LANGUAGE TRAINER (Native English Speaker)
(Central Visayas - CEBU CITY)
The Language Trainer is primarily responsible for the design and implementation of training programs for the development of the English Language skills of the Customer / Technical Service Representatives (agents). He/She is responsible for the monitoring, feedback and reporting of the proficiency of the agents during the [...]
Front Desk Assistant
(Central Visayas - CEBU CITY)
Coordinates with customs, couriers on parcel and delivery concerns. Communicates and gives feedback to managers and internal customers.
Takes care of daily minor Front desk concerns. Escalates and other issues.
Receives incoming telephone calls and transfers these calls to extension / local numbers.
Takes down official messages for managers and staff in [...]
Customer Service Representative
(National Capital Reg - Quezon City, Makati City)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer’s problems arising from various products supported.
Provides first line voice customer service.
Accepts inbound calls.
Receives transactions from users regarding customer service or related needs based upon the scope of support provided by contract to Sykes’ clients and ensures that all communication with customer [...]
