Customer Service Representative - Inbound Telesales
RESPONSIBILITIES:
* Handles customer’s problems arising from various products supported.
* Accepts inbound calls and turns them into a sale.
* Receives transactions from users regarding customer service or related needs based upon the scope of support provided by contract to Sykes’ clients and ensures that all communication with customer is within the [...]
Technical Writer - Instrumentation
(Pasig)
• Put technical information about Products into writing and easily understandable language
• Prepare standard and customized operating and maintenance manuals, catalogs, parts lists, assembly instructions and sales promotion materials as described and requested by the client/s
• Work with engineers of the Regulators Division from various Emerson facilities worldwide (United States, EMA and [...]
MANDARIN SUPPORT
RESPONSIBILITIES:
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Civil), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Required language(s): Chinese (MANDARIN), English
* 2 Full-Time positions available.
Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., [...]
Philippine Call Center Jobs
MANDARIN SUPPORT
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Civil), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Required language(s): Chinese (MANDARIN), English
* 2 Full-Time positions available.
Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
19F One San Miguel Avenue, San Miguel Ave. [...]
MANDARIN SUPPORT
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Civil), Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Required language(s): Chinese (MANDARIN), English
* 2 Full-Time positions available.
Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Location :
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., [...]
Regional Network Administrator
(National Capital Reg - Makati City)
ESSENTIAL DUTIES AND RESPONSIBILITIES
? Incident Management Level 2 - The Network Administrator is responsible for incident management and resolution for level 2 network-related issues. The Senior Network Administrator will escalate to an outside vendor relating to connectivity or the NOC for Level II support to complement the Senior [...]
Account English Officer
(National Capital Reg - Makati, Ortigas or Quezon City)
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Improve the English Communications skills of an account’s Customer Service Representatives (CSR) through proper diagnostic assessments, development of various language interventions and effectiveness data tracking.
• Coordinate closely with the English Specialist to understand English communications needs of account to develop targeted [...]
Quality Coordinator
(National Capital Reg - Quezon City)
* ? Quality Monitoring
* • Performs real time and/or historical call monitoring and provides trend data to program team leaders and managers.
* • Uses quality monitoring data management system to compile and track performance at team and individual levels.
* • Responsible for preparation, analysis and timely completion and submission [...]
Account English Officer
(National Capital Reg - Makati, Ortigas or Quezon City)
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Improve the English Communications skills of an account’s Customer Service Representatives (CSR) through proper diagnostic assessments, development of various language interventions and effectiveness data tracking.
• Coordinate closely with the English Specialist to understand English communications needs of account to develop targeted [...]
Workforce Officer
(National Capital Reg)
This position is responsible for developing client ramp up plans and future forecasts by analyzing forecast trends, modeling AHT, attrition, and scheduling scenarios, and interpreting future client needs. Building ramp up plans that are easily understood and communicated to client services and support services needs, which is critical for success. This position [...]
