Technical Support Representative for Mandarin Language Support
(National Capital Reg, Southern Tagalog)

* Provides first line technical support through phone, fax, and email.
* Accepts inbound/outbound email/calls
* Utilizes laboratory resources to walkthrough customers and verify symptoms
* Ensure required information is entered into ICIM pertaining to customer problems or requests
* Complete logging of contacts/transactions encountered
* Individual case management based on client agreement
* Escalates technical or non-technical problems that are unable to be resolved on the spot of L2
* Flags up personal training requirements to TL
* Adheres to clients and company’s processes and procedures

* University degree preferably any engineering course or the equivalent.
* Experience in working with people on different levels
* Must have good verbal and written communication skills
* Computer literate
* Proficiency in the Mandarin Language
* Proficient with writing reports, business correspondence and procedure manuals
* Ability to coach and to educate agents on non-proficient areas
* Understanding of quality feedback processes
* Willing to work in Ortigas

Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

Inbound Sales Specialists
(National Capital Reg – Marikina City)

* At least 2nd Year College
* With call center and sales experience preferred but not required
* Must be able to navigate computer systems while listening to calls
* Must have the ability to build rapport and handle objections
* Should possess persuasion and prospecting skills

Due to the urgency of the requirement, we encourage applicants to walk in at our Marikina site:
2F e-Com Bldg., Riverbanks Center Marikina City
Mondays to Fridays, 8am to 8pm
Please bring a valid ID and and an updated resume

You can also email your resume to manilasourcingteam@sykes.com

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

Loan Officers
(National Capital Reg – Ortigas Center, Pasig City)

* Good Communication Skills.
* Assertive and aggressive with excellent analytical skills.
* Good at systems navigation.
* Background in inbound financial account preferred.

Due to the urgency of the requirement, applicants are advised to walk in at our Ortigas site with a resume and a valid ID:

14/F Unionbank Plaza, Ortigas Center, Pasig City
Recruitment hours, 8am to 8pm, Mondays to Fridays

You can also send your resumes to:
manilasourcingteam@sykes.com

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

Technical Support Representative – Vietnamese Support
(National Capital Reg, Southern Tagalog)

* To provide a professional and efficient customer support/service function for all client projects, in line with client contractual requirements via phone, fax and email.

* Preferably with a College Degree in Computer Science or Engineering/IT Related Course
* Strong Customer service skills.
* Strong Problem Solving and Troubleshooting Skills
* Ability to logically analyze and present information
* Internet savvy
* Proficient in the Vietnamese and English language both Oral and Written
* Must be willing to work on Shifting Schedule
* Must be willing to work in Gilmore, Quezon City

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines/sykes-getaway-promo-2010.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

Loan Officers
(National Capital Reg – Ortigas Center, Pasig City)

* Good Communication Skills.
* Assertive and aggressive with excellent analytical skills.
* Good at systems navigation.
* Background in inbound financial account preferred.

Due to the urgency of the requirement, applicants are advised to walk in at our Ortigas site with a resume and a valid ID:

14/F Unionbank Plaza, Ortigas Center, Pasig City
Recruitment hours, 8am to 8pm, Mondays to Fridays

You can also send your resumes to:
manilasourcingteam@sykes.com

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines/sykes-getaway-promo-2010.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

Technical Support Representative for DSL
(National Capital Reg – Quezon City)

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 60 Full-Time positions available.
* Applicant must be willing to be assigned in Gilmore (beside St. Paul QC)

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines/sykes-getaway-promo-2010.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

Technical Support Representatives for Cameras
(National Capital Reg – Ortigas, Pasig City)

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 20 Contract positions available.
* Applicant must be willing to be assigned in Ortigas.
* Applicant must be willing to work on shifting schedules.

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City
Mondays-Fridays 8am-8pm

4F Sunnymede IT Center, 1614 Quezon Ave Quezon City
Mondays-Fridays 8am-8pm

34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City
Mondays-Fridays 8am-10pm

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines/sykes-getaway-promo-2010.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

Technical Support Representative for Laptops
(National Capital Reg, Southern Tagalog)

* Document all customer calls in call tracking system.
* Parts sales and order processing.
* Use knowledgebase tools to search for customer solutions.
* Utilize all product documentation to provide customers answers to questions and problem resolution.
* Repair/Work Order processing.
* Escalate calls to designated Escalation Team as per escalation procedures.

* At least 2 years of college study. University degree preferred.
* Preferably with Minimum of 6 months call center experience
* Basics of Computers including Operating Systems, hardware and internet.
* A working knowledge of MS Word / Excel
* Good Communication Skills

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

Business Systems Analyst
(National Capital Reg – Quezon City/ Ortigas)

Responsibilities:

* The Business Systems Analyst identifies, defines, and documents business requirements for internally used applications and solutions and works with the development team on these undertakings from concept to deployment.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required skill(s): Kronos.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent. Job role in System Analyst or equivalent.
* 1 Full-Time positions available.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company
Location :
46f one san miguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019

Report Developer
(National Capital Reg – OSMA)

Requirements:

- Graduate of a 4 year computer-related course (Bachelor’s Degree)

- 2-3 year experience on SQL Server 2000/2005

- 1-2 year experience on SQL Server Reporting Services and SQL Server Integration Services

- 1-2 year experience on DOS Batch and Excel VBA Programming

- Has good spoken and written English Communication Skills

- Willing to work on weekends and do shifting & rotation

Walk in at any of the following sites with a copy of your resume and a valid ID.

46F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Makati City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Company Name :
Sykes Asia, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company
Location :
46f one san miguel avenue, san miguel ave cor shaw Pasig 1550
Company Fax :
849-9019