Asst. Program Managers-Inbound Sales (Camarines Sur)
(Camarines Sur)
Responsibilities:
The Assistant Program Manager would be responsible for managing metrics in a highly dynamic and fast paced environment. Ability to manage clients is highly desired.
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
At least 4 year(s) of working experience in the related field and industry is required [...]

Information Security Manager
(National Capital Reg - Makati City)
Responsibilities:
Risk Assessment - Performing information security risk assessments, Mitigating the Risks identified by deploying controls in line with ISO 27001
Vulnerability Assessment – To facilitate vulnerability scans and penetration tests on scheduled and regular basis. – To insure that vulnerabilities are remediated in a timely manner
Monitoring - Collection of [...]

Information Security Officer
(National Capital Reg - Makati City)
Responsibilities:
Updating/review of Information Security policy and procedures
Audit of various applications/Programs/facility
Formulation of detailed Audit Planning/Audit methodology
Early warning alerts to Management and analysis of Information Security incidents
Managing the day to day Administrative activities of Info Sec Department
Visiting various facilities/programs on a periodical basis and undertake physical security audit
Requirements:
Basic understanding of [...]

Business Intelligence Director
(National Capital Reg - Makati City)
Responsibilities:
The position would be responsible for managing end to end implementation of Business Intelligence for Sutherland and its clients. Responsibilities would include:
Developing networks of BI users and a community of practice around information management and application of BI capabilities.
Project managing organization-wide BI implementations following the complete BI cycle.
Creating [...]

Director of Quality and Training
(National Capital Reg - Makati City)
Responsibilities:
The Director of Quality & Training shall be responsible for all activities pertaining to the quality and product specific training of all delivery locations within in the Philippines. He/She shall:
• Develop, recommend and implement strategies to meet corporate wide training and quality objectives.
• Develop and implement [...]

General Manager-Service Delivery
(Makati City, Camarines Sur, Davao)
Responsibilities:
The General Manager (GM) for Service Delivery would be responsible for managing the operations in the site with overall responsibility of P&L and client relationships for the site. He/she would lead over 1000 people and be responsible for mining business from existing accounts and supporting new client development. The [...]

Senior Training Manager (Product/Process)
(National Capital Reg - Makati City)
Responsibilities:
The Senior Training Manager shall have overall strategic and operational responsibility for the Product/Process Training function of Sutherland Philippines. This person shall:
• Manage all initiatives and activities related to the company’s training development, design, improvement and deployment across the Philippines
• Provide leadership to the Training organization and [...]

Site Director
(Makati City, Clark, Camarines Sur, Davao)
Responsibilities:
Role Definition:
An operation leader with people and P&L responsibility and unit vision to enhance the role of a particular business and also the stature to interact with senior management and clients world-wide.
Qualification:
MBA preferred or Graduate with 15+ years of work experience, of which 5-7 years experience in a contact [...]

Operations Supervisors
(Camarines Sur)
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
At least 4 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Camarines Sur.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in [...]

Team Leaders
(Camarines Sur)
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
At least 2 - 4 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Camarines Sur.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably Supervisor / 5 Yrs & Up Experienced Employees [...]