Executive Assistant
(National Capital Reg – Bonifacio Global City, Taguig)

Responsibilities:

? Have a systematic and effective storage and retrieval of information using both manual and electronic filing systems and databases as appropriate

? Timely and accurate handling of incoming and outgoing mails/e-mails

? Typing and word processing completed to high standard, in terms of timelines, accuracy and written communication skills

? Accurate on-going maintenance of mailing lists and other administrative databases

? Effective meeting management, including aaranging meetings, producing and circulating agendas, minutes and meeting papers required

? Ensure liquidation and other related works on the executive’s travel/finances is being done before the required deadline

? Timely and thorough collating of material for reports

? Assistance in the presentation materials are required

? Facilitating liaison with existing clients, local and visiting executives, assistants of executive offshore and

government contacts

?  Broadly conversant, highly focused and results-oriented in supporting complex, deadline drive operations

Requirements:

*

Candidate must possess at least a Bachelor's/College Degree , any field.

*

At least 5 year(s) of working experience in the related field is required for this position.

*

Applicants must be willing to work in Bonifacio Global City,Taguig.

*

Must be willing to work on shifting schedules

*

Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Secretarial/Executive & Personal Assistant or equivalent.

*

Full-Time positions available.

visit our website www.sutherlandglobal.com

PREVIOUS APPLICANTS NEED NOT APPLY.

Sutherland Global Services Inc.

Website:

http://www.sutherlandglobal.com

Company Address:
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry:
Call Center / IT-Enabled Services / BPO

Executive Assistant (Davao)
(Southern Mindanao – Davao City)

Responsibilities:

? Have a systematic and effective storage and retireval of information using both manual and electronic filing systems and databases as appropriate

? Timely and accurate handling of incoming and outgoing mails/e-mails

? Typing and word processing completed to high standard, in terms of timelines, accuracy and written communication skills

? Accurate on-going maintenance of mailing lists and other administrative databases

? Effective meeting management, including aaranging meetings, producing and circulating agendas, minutes and meeting papers required

? Ensure liquidation and other related works on the executive’s travel/finances is being done before the required deadline

? Timely and thorough collating of material for reports

? Assistance in the presentation materials are required

? Facilitating liaison with existing clients, local and visiting executives, assista

nts of executive offshore and government contacts

?  Broadly conversant, highly focused and results-oriented in supporting complex, deadline drive operations

Requirements:

*

Candidate must possess at least a Bachelor's/College Degree , any field.

*

At least 5 year(s) of working experience in the related field is required for this position.

*

Applicants must be willing to work in Davao City.

*

Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Secretarial/Executive & Personal Assistant or equivalent.

*

Full-Time positions available.

visit our website www.sutherlandglobal.com

PREVIOUS APPLICANTS NEED NOT APPLY.

Sutherland Global Services Inc.

Website:

http://www.sutherlandglobal.com

Company Address:
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry:
Call Center / IT-Enabled Services / BPO

Workforce Team Lead (Tarlac City)
(Central Luzon – Tarlac City)

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

*

Supervises and coordinates the Workforce Team

*

Ensures account satisfaction on accuracy of invoices and reports

*

Handling everyday adhoc tasks by Managers

*

Approves leaves, overtime and holiday coverage

*

Visibility in the work area to assist needs of the team

*

Addresses, resolves and escalates problems as appropriate

*

Monitors, coaches and trains Analysts as required

*

Identifies and addresses any staff training needs

*

Plans, assigns and directs work to the team/employees

*

Rewards and disciplines employees when necessary

*

Participates in the recruitment of staff to the team

*

Conducts performance appraisals in accordance to company standards

*

Manage new programs as appointed by the Senior Manager

*

Provides daily, weekly, monthly statistical reports to clients

*

Assesses, reports and, where possible, improves the effectiveness of all report templates

*

Provides technical specialized input

to clients when and where necessary

*

Communicates to supervisors, managers, trends based on statistical reports

*

Collate and prepare all client billing (invoices) on time

*

Contributes to other projects if requested

Requirements:

*

Candidate must possess at least a Bachelor's/College Degree, any field.

*

At least 5 year(s) of working experience in the related field is required for this position.

*

Applicants must be willing to work in Tarlac City.

*

Preferably a resident of Tarlac City.

*

Should have at least 1 year supervisory experience in a BPO company handling workforce.

*

Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Technical & Helpdesk Support or equivalent.

*

Full-Time positions available.

visit our website www.sutherlandglobal.com

PREVIOUS APPLICANTS NEED NOT APPLY.

Sutherland Global Services Inc.

Website:

http://www.sutherlandglobal.com

Company Address:
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry:
Call Center / IT-Enabled Services / BPO

Workforce Supervisor
(National Capital Reg – Bonifacio Global City, Taguig)

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Supervises and coordinates the Reporting and Scheduling Team
* Ensures account satisfaction on accuracy of invoices and reports
* Handling everyday adhoc tasks by Managers
* Approves RA leaves, overtime and holiday coverage
* Visibility in the work area to assist needs of the team
* Addresses, resolves and escalates problems as appropriate
* Monitors, coaches and trains RAs as required
* Identifies and addresses any staff training needs
* Plans, assigns and directs work to the team/employees
* Rewards and disciplines employees when necessary
* Participates in the recruitment of staff to the team
* Conducts performance appraisals in accordance to company standards
* Manage new programs as appointed by the Senior Manager
* Provides daily, weekly, monthly statistical reports to clients
* Assesses, reports and, where possible, improves the effectiveness of all report templates
* Provides technical specialized input to clients when and where necessary
* Communicates to supervisors, managers, trends based on statistical reports
* Collate and prepare all client billing (invoices) on time
* Contributes to other projects if requested

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Bonifacio Global City,Taguig.
* Should have at least 2 years supervisory experience in Workforce in a BPO company
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
* Full-Time positions available.

visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.

Sutherland Global Services Inc.

Website:

http://www.sutherlandglobal.com

Company Address:
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

PORTUGUESE Speaking Customer Service &  Technical Support Representatives
(National Capital Reg – Taguig City)

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, Business Studies/Administration/Management, Commerce, Linguistics/Languages or equivalent.
* Required skill(s): Good grammar and spelling skills, sales skills, technical skills.
* Required language(s): English, Portuguese
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Taguig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* 15 Full-Time positions available.

visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.

Sutherland Global Services Inc.

Website:

http://www.sutherlandglobal.com

Company Address:
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

Mandarin Speaking Technical Support Representative
(National Capital Reg – Taguig City)

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/ College Degree, Business Studies/ Administration/Management, Commerce, Linguistics/ Languages or equivalent.
* Required skill(s): Good grammar and spelling skills, sales skills, technical skills.
* Required language(s): English, Mandarin
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Taguig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* 15 Full-Time positions available.

visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.

Sutherland Global Services Inc.

Website:

http://www.sutherlandglobal.com

Company Address:
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry:
Call Center / IT-Enabled Services / BPO
Type of Company:
Private Limited Company, Foreign Based Company

COMMUNICATIONS ANALYST (CLARK, PAMPANGA)
(Central Luzon – Clark Special Economic Zone, Pampanga)

Responsibilities:

* Documents all pertinent data related to the day’s worth of coaching sessions; this includes associate’s AFIs, discussion points and performance goals and agreements.
* Prepares and submits to Program supports and leads the end phase report on the overall performance of associates under the communications skills coaching cycle.
* Faciliates up-skill and refresher training sessions for all associates. Ensures the completion of all other training-related records such as coaching compliance reports.
* Trains and coaches associates to enhance communication and customer service skills.
* Attends weekly calibration sessions.
* Assists or creates training needs analysis.
* Attends Program meetings.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, any field.
* At least 3 year(s) of working experience in the related field is required for this position.
* Above-average communication skills
* Above-average ability to practice correctness of grammar.
* Average skills in using MS office applications.
* Above-average presentation skills.
* Superior Customer service skills.
* Call center experience preferred.
* Applicants must be willing to work in Clark Special Economic Zone,Pampanga.
* ESL teaching experience preferred
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.

visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.

Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200

COMMUNICATIONS ANALYST (TARLAC CITY)
(Central Luzon – Tarlac City)

Responsibilities:

* Documents all pertinent data related to the day’s worth of coaching sessions; this includes associate’s AFIs, discussion points and performance goals and agreements.
* Prepares and submits to Program supports and leads the end phase report on the overall performance of associates under the communications skills coaching cycle.
* Faciliates up-skill and refresher training sessions for all associates. Ensures the completion of all other training-related records such as coaching compliance reports.
* Trains and coaches associates to enhance communication and customer service skills.
* Attends weekly calibration sessions.
* Assists or creates training needs analysis.
* Attends Program meetings.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, any field.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Tarlac City.
* ESL teaching experience is an advantage
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* 2 Full-Time positions available.

visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.

Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200

Security Assistant (TARLAC CITY)
(Central Luzon – Tarlac City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Professional License (Passed Board/Bar/Professional License Exam), Protective Services & Management or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Tarlac City.
* Preferably 1-4 Yrs Experienced Employees specializing in Security/Armed Forces/Protective Services or equivalent.
* Full-Time positions available.

visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.

Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200

Technical Trainer (Clark)
(Central Luzon – Clark, Pampanga)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Clark,Pampanga.
* Must be a Trainer for at least 1 year in a BPO industry
* No attendance issues
* Able to redesign and/or fine tune training materials
* Strong customer service orientation
* Strong presentation and classroom teaching skills
* Effectively manages time
* Attention to detail
* Strong leadership and motivation skill
* Ability to develop and mentor
* Problem solving and analytical skills
* Strong verbal and written communication skills
* Able to work independently with minimum supervision required
* Expert Broadband Internet Technology skills; especially as they relate to consumer-based internet connectivity issues
* Demonstrated ability to train to results of agents meeting learning objectives
* Demonstrated ability to facilitate online, self-paced and learner-managed learning is preferred
* Experience or understanding of Wide Area Networking & telephony
* Deep Understanding and experience with modems & home networking configurations
* Strong working knowledge of Internet Explorer
* Demonstrated ability to provide objective performance feedback and to assess and coach for improved performance
* Excellent negotiation skills
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.

visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.

Company Name :
Sutherland Global Services Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200