Technical Support Representatives (Ortigas)

RESPONSIBILITIES:

* Provides technical support to customers regarding equipment. Communicates with customer on the phone or via written correspondence to provide info

rmation and assistance on product use, hardware or software problems.
* Checks mail, fax and email to provide customer assistance.
* Operates computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts.
* Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
* Completes, processes, and maintains applicable paperwork and records.
* Fluent in verbal and written English.
* Fluent in other languages if required by position.
* Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.
* Knowledge of modern business communication, including style and format of letters, memoranda, minutes

and reports.
* Ability to interact positively, courteously and professionally with customers, employees and clients.
* Ability to follow defined procedures and deal with different andnspecialized situations.
* Ability to follow and carry out instructions in a step by step manner.
* Ability to read and interpret operating and maintenance instructions manuals.
* Ability to adapt to changing priorities and meet deadlines.

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* At least 2nd year level in college
* With 6 months Tech Experience in a call center
* Good in communication skills & comprehension
* Required language(s): English
* Experienced Employees for at least 3 mos. specializing in Technical & Helpdesk Support

or equivalent is required.
* Willing to work in Ortigas.
* SSS and NBI Clearance are required before the job offer.

StarTek Business Process Outsourcing

StarTek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Customer Service Representatives – Email & Chat (Ortigas)

RESPONSIBILITIES:
Responsibilities:

This position is responsible for responding to customer inquiries and concerns. Explain company products/servi

ces and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.

Job Duties and Expectations :

* Provides a variety of customer services / technical support through buy viagra online chat.
* Resolves customer questions, complaints and requests on the first contact whenever possible, which may involve some policy interpretation based on knowledge of the organization, products and related services.
* Serves as a liaison between customers and various departments. May set up new accounts, maintain order records and prepare required reports.
* Performs miscellaneous job-related duties as assigned.

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* At least 2nd year level in college
* Must have at least 1 year experience as a Customer Service Representative in a call center.
* Preferably with a technical background.
* Good communication skills and comprehension
* Required language(s): English
* 50 Full-Time positions available.
* Must be willing to work in Ortigas.
* SSS and

NBI Clearance are required before the job offer.

StarTek Business Process Outsourcing

Startek International Limited

Company Address: G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -
Industry: Call Center / IT-Enabled Services / BPO

Inbound Sales Representatives (Makati)

RESPONSIBILITIES:

This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various pr

oducts/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.

Job Duties and Expectations :

* Answers telephone and provides information/assistance to customers.
* Checks mail, fax and email to provide customer assistance.
* Recognize sales opportunities.
* Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
* Communicates with customer on the phone or via written correspondence to resolve concerns.
* Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
* Follows escalation procedures as needed.
* Completes, processes and maintains applicable paperwork and records.
* Performs other duties as assigned.

REQUIREMENTS:

* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required language(s): English
* Fresh graduates/Entry level applicants are encouraged to apply.
* 40 Full-Time positions available.
* Must be willing to work in Makati.
* SSS and NBI Clearance are required before the job offer.

StarTek Business Process Outsourcing

StarTek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Customer Care Representatives (Ortigas)
RESPONSIBILITIES:
Responsibilities:
This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various pro

ducts/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.

Job Duties and Expectations :

* Answers telephone and provides information/assistance to customers.
* Checks mail, fax and email to provide customer assistance.
* Operates computer/on-line guidelines for the purpose of responding to customer inquiries..
* Communicates with customer on the phone or via written correspondence to resolve concerns.
* Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
* Follows escalation procedures as needed.
* Completes, processes and maintains applicable paperwork and records.
* Performs other duties as assigned.

REQUIREMENTS:

* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required language(s): English
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
* Must be willing to work in Ortigas.
* SSS and NBI Clearance are required before the job offer.

StarTek Business Process Outsourcing

StarTek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Technical Support Representatives (Ortigas)

RESPONSIBILITIES:

* Provides technical support to customers regarding equipment. Communicates with customer on the phone or via written correspondence to provide info

rmation and assistance on product use, hardware or software problems.
* Checks mail, fax and email to provide customer assistance.
* Operates computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts.
* Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
* Completes, processes, and maintains applicable paperwork and records.
* Fluent in verbal and written English.
* Fluent in other languages if required by position.
* Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping.
* Knowledge of modern business communication, including style and format of letters, memoranda, minutes and reports.
* Ability to interact positively, courteously and professionally with customers, employees and clients.
* Ability to follow defined procedures and deal with different andnspecialized situations.
* Ability to follow and carry out instructions in a step by step manner.
* Ability to read and interpret operating and maintenance instructions manuals.
* Ability to adapt to changing priorities and meet deadlines.

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required language(s): English
* Experienced Employees for at least 3 mos. specializing in Technical & Helpdesk Support or equivalent is required.
* Willing to work in Ortigas.
* SSS and NBI Clearance are required before the job offer.

StarTek Business Process Outsourcing

StarTek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Workforce Support
(National Capital Reg – Makati City)

Responsibilities:

*
Maintains schedule data in electronic workforce management software (eWFM, IEX or other system as provided) and/or logs, including intraday exceptions.
*
Maintains accurate and timely employee information in workforce management software and logs. Collects necessary data from partner sources
*
Distributes data according to SOP’s
*
Receives, researches, reports and documents facility, technology and system issues.
*
Provides regularly scheduled and ad hoc reporting when necessary.
*
Monitors workforce management system, ACD’s, client tools and other work load/service level information. Provides guidance to operations and other service partners to optimize client and StarTek performance.

Requirements:

• Has at least 1 year call center experience
• At least 1 year of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor’s/College Degree , any field.
• Fluent in verbal and written English.
• Basic knowledge of computer systems and software applications including spreadsheet (Microsoft Excel), and database (Microsoft Access), eWFM and automated call distributor (ACD) technologies.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to calculate percentages and perform basic math operations.
• Full-Time positions available.

StarTek …when it really matters… www.startek.com

Startek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Team Leader
(National Capital Reg – Makati City)

Responsibilities:

- Evaluates, provides feedback, mentors and motivates employees to provide excellent customer service, while improving call quality and performance metrics.
- Analyzes call statistics to ensure performance and quality standards are met.
- Resolves worker issues or submits unsettled issues to the HR Department for appropriate action.

Requirements:

* At least 1 year of related working experience is required for this position.
* Must have at least two (2) years experience in a Call Center industry
* Able to plan own work and work of others.
* Able to write routine reports and correspondence.
* Strong command in English both oral and written.
* Strong proficiency in Internet, Email and MS Office application.
* Able to prioritize in a fast paced environment, adjust to changing priorities and work well under pressure.
* Able to exercise initiative and judgment as well as make decisions within the scope of assigned authority.
* Must be detailed-oriented and able to gather information quickly.
* Willing to work on graveyard shifts, shifting schedule, weekends and holidays, and willing to work overtime.
* Candidate must possess at least a Bachelor’s/College Degree, any field.
* Applicants must be willing to work in Makati City.
* Full-Time positions available.

StarTek …when it really matters… www.startek.com

Startek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Workforce Support
(National Capital Reg)

Responsibilities:

*
Maintains schedule data in electronic workforce management software (eWFM, IEX or other system as provided) and/or logs, including intraday exceptions.
*
Maintains accurate and timely employee information in workforce management software and logs. Collects necessary data from partner sources
*
Distributes data according to SOP’s
*
Receives, researches, reports and documents facility, technology and system issues.
*
Provides regularly scheduled and ad hoc reporting when necessary.
*
Monitors workforce management system, ACD’s, client tools and other work load/service level information. Provides guidance to operations and other service partners to optimize client and StarTek performance.
*
Basic knowledge of computer systems and software applications including spreadsheet (Microsoft Excel), and database (Microsoft Access), eWFM and automated call distributor (ACD) technologies
*
Basic knowledge of call center operations.
*
Fluent in verbal and written English.
*
Strong written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
*
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
*
Ability to write reports, business correspondence, and procedure manuals.
*
Ability to define problems, collect data, establish facts, and draw valid conclusions.
*
Ability to calculate percentages and perform basic math operations.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

StarTek …when it really matters… www.startek.com

Startek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.

Senior Operations Manager
(National Capital Reg)

Responsibilities:

1. Tracks and reports performance of individual employees, supervisors, and groups as a whole

at the site or client level.
2. Audits and observes supervisors to ensure coaching is effectively provided and documented.
3. Demonstrates leadership abilities with business units using appropriate influencing and consensus building skills to manage expectations and cultivate relationships.
4. Ensures call volume forecasted is met on an hourly, daily, weekly, and monthly basis.
5. Ensures client KPI’s are met or exceeded.
6. Ensures that support ratios are at goal.
7. Measures, reports and communicates revenue and service level goal attainment on a daily, weekly, and monthly basis for individuals, groups and the call center overall.
8. Encourages site participation and participates and plans community activities.
9. Ensures accurate and timely communication of client issues to and from the teams.
10. Trains and mentors direct reports to ensure efficient operations.
11. Participates in team meetings, joint calls, and client call monitor sessions.
12. Ensure on-going maintenance and upkeep of assigned call center.
13. Ensures maximum productivity by maximizing on-phone time for all specialists to include acceptable non-productive levels.
15. Coordinates assigned contact center projects.
16. Interfaces with other departments within the company as needed.
17. Directs client interface consistently and frequently.
18. Reviews and approves supervisory performance evaluations for each call center.
19. Brainstorms ideas and processes to maximize call center operations.
20. Evaluates general working conditions on all platforms to ensure productive and safe working conditions.
21. Acts as client contact along with the Site Director. Also acts as profit and loss contact in absence of
Site Director.
22. Assists in spearheading community projects with Site Director.

• Fluent in verbal and written English.
• Solid knowledge of computers and software applicationsincluding spreadsheet (Microsoft Excel),word processing(Microsoft Word) and e-mail (Microsoft Outlook) software applications.
• Excellent written and verbal communication skills with theability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.
• Skill in establishing and maintaining effective working relationships.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations and write reports and business correspondence.
• Ability to plan own work and the work of others in one or more departments, and exercise initiative and judgment as well as make decisions within the scope of assigned authority.
• Ability to prepare and/or develop plans for projects and programs involving coordination with other departments and/or outside organizations.
• Ability to adapt to changing priorities, meet deadlines and work well under pressure.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to lead, coach and develop staff.
• The ability to present to clients as needed.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.

StarTek …when it really matters… www.startek.com

Startek International Limited
G/F SM Makati Cyberzone Bldg #69 Jupiter st., Brgy. Bel-Air Makati -.